Mobile alerting with tracking & escalation for Tray.io
Tray.io is an integration platform that allows you to automate processes across any cloud stack. It helps to reduce your own integration efforts significantly. Pairing this powerful platform with SIGNL4 can enhance your daily operations with an extension to your team wherever it is.
How it Works
All it takes to pair Tray.io and SIGNL4 is a Http Client Connector in your Tray.io workflow. This allows to call the SIGNL4 webhook and to trigger an according alert.
Service engineers alerted via mobile push, text and voice
Integration with SIGNL4 via webhook or email (SMTP)
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Tracking and visibility of problem solutions
Integrated on-call duty planning
Alert on critical IoT device states
Two-way integration to interact or set the device state
IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we will send information about a new Task in Salesforce to our SIGNL4 team.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
Now you can create a new workflow consisting of three steps:
1. Trigger: Salesforce Task Created 2. Salesforce Get Task 3. Http Client: Here we send the HTTP POST request to SIGNL4 in order to trigger the alert.
Our Trigger is a Salesforce Connector with the operation On Record Create or Update. This requires an authentication with your existing Salesforce account. The Trigger will start our flow each time a new Task has been created in Salesforce.
The second step in our flows is a Salesforce Connector with the operation Find records and with the Record type Task. We use this to find the previously creates task with the Activity ID $.steps.trigger.Id.
We send an HTTP Push request to SIGNL4 in order to trigger an alert. The URL is your SIGNL4 webhook URL including your team secret. The content-type is application/json and the Body is the JSON payload. In our case we assemble the body dynamically from the Salesforce Task data.
For testing you can create a new Task in Salesforce. This will trigger the workflow in Tray.io and as a result send the task data to your SIGNL4 team.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.