Impact on Operations and Incident Management & Response

Area

Common Challenges

Solution and Results

Mean-Time-To-Response (MTTR)

Delays due to human latencies and location of recipients

SIGNL4 leads to much (up to 10x) faster response. Full automation of reaching out to the right people, tracking delivery and escalating  removes human latencies and avoids follow-up waste work.

Ensuring response from team members

Broadcasting critical tasks and alerts to as many people as possible, resulting in ‘alert fatigue’ and poor responsiveness

Intelligent targeting of people on duty and related responsibility, persistent notifications and configurable escalation. SIGNL4 avoids ‘alert fatigue’ and ensures attention.

Automation of Alert Distribution

From systems with built-in but poor 1-way email or text with no sense of ownership and poor response and work progress tracking

From IT or IT-enabled systems by mobile push, text and voice with tracking of delivery, transparent ownership acknowledgement and automated escalation. Alert life-cycle and annotations for work progress tracking.

Workforce Mobility

Alerts ar often displayed on a web browser or LCD dashboard requiring permanent attention and fixing people to more a less one place

SIGNL4 ensures alert visibity beyond the dashboard, i.e. on mobile devices (BYOD) with clear alert indication. It enables true workforce mobility, e.g. on the shop floor, the campus and anywhere else.

Forwarding alerts to the right people

Often requires manual dispatching, e.g. by SOC or Control Room operations. Results in latencies and errors.

SIGNL4 provides for fully automated routing of alerts, considering availability (on duty status) and responsibility of workers. Visually and acoustical tagging of alers ensures rapid response from the right people.

Incident Ownership Transparency

No or poor notifications (email, 1-way SMS) inheret the lack of incident ownership transparency and work progress monitoring

Built-in real-time tracking and visibility of acknowledgements avoids waste work in following up on who is taking care of what. Alert-cycle management (new->acknowledged->resolve), annotations and mobile chat provide valuable real-time insights into work progress.

Collaboration to Resolve

Manual phone calls with many issues like missing or non-up-to-date contact information. Often limited to 1:1 conversations.

SIGNL4 comes with a built-in, 1-to-many real-time chat. This provides for instant and effective anywhere collaboration.

Mean-Time-to-Response

SIGNL4 leads to much (up to 10x) faster response. Full automation of reaching out to the right people, tracking delivery and escalating  removes human latencies and avoids follow-up waste work.

Ensuring response from team members

Intelligent targeting of people on duty and related responsibility, persistent notifications and configurable escalation. SIGNL4 avoids ‘alert fatigue’ and ensures attention.

Automation of Alert Distribution

From IT or IT-enabled systems by mobile push, text and voice with tracking of delivery, transparent ownership acknowledgement and automated escalation. Alert life-cycle and annotations for work progress tracking.

Workforce Mobility

SIGNL4 ensures alert visibity beyond the dashboard, i.e. on mobile devices (BYOD) with clear alert indication. It enables true workforce mobility, e.g. on the shop floor, the campus and anywhere else.

Forwarding alerts to the right people

SIGNL4 provides for fully automated routing of alerts, considering availability (on duty status) and responsibility of workers. Visually and acoustical tagging of alers ensures rapid response from the right people.

Incident Ownership Transparency

Built-in real-time tracking and visibility of acknowledgements avoids waste work in following up on who is taking care of what. Alert-cycle management (new->acknowledged->resolve), annotations and mobile chat provide valuable real-time insights into work progress.

Collaboration to resolve issues

SIGNL4 comes with a built-in, 1-to-many real-time chat. This provides for instant and effective anywhere collaboration.

Make your Team respond like the Best

when Time matters

Get started

SIGNL4 on Google Play

SIGNL4 on Apple iTunes

Get started

SIGNL4 on Google Play

SIGNL4 on Apple iTunes