Knowing about security incidents as fast as possible is key in 24/7 SecOps, especially in today’s times. Especially during out-of-business hours. However, critical incidents or security issues are often communicated poorly:
Either by email only with no sense of ownership or delivery tracking
Or by broadcasting an issue to the entire team
Without considering responsibility or duty schedules
Without strong escalation features
This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue” due to too many false or irrelevant alerts.
Both deficits ultimately lead to poor responsiveness. And most critical, response is unnecessary slow.
SIGNL4 allows for fully instant, automated and targeted alert notifications to responsible security engineers on duty/on call. The combination of mobile push, text and voice ensures a rapid response to business-threatening incidents.
extends any security/SIEM systems with mobile real-time notifications considering availability and duties
built-in duty scheduling for drag&drop planning in your browser
routes alerts automatically to IT security staff on duty
notifies persistently until acknowledgement
escalates to a management person if an alert is not confirmed in time
supports rich and actionable alert messages information, easing the decision whether immediate actions are necessary or not
reports on alerts and responses after each shift/duty
SIGNL4 is the fastest path to reliably delivering critical security alerts to your SecOps team – any time, any place. It provides for a much faster response (meantime-to-respond). Users of SIGNL4 claim an up to 10x faster response over manual notification processes, involving SOC personnel.
Critical security events and incidents like intrusions, DynDNS & DoS attacks, etc
Critical events come in via email or webhook, get categorized and enriched and are automatically routed
Alert notifications via persistent push, voice, text to staff on duty with tracking, escalations and ownership
On Call Scheduling with SIGNL4
SIGNL4 provides integrated, easy to use on-call scheduling. It provides for automated routing of critical alerts to staff on duty. All you need is your browser to schedule your team’s availabilities. Here is a list of on-call scheduling features:
Schedule multiple people for the same shift
Total planning flexibility including overlapping schedules/time slots
Granularity of 30 mins in scheduling
Time zone support
Shift Handover and Standins
Automated punch in/out of team members based on the team’s schedule
Simple stand-ins by punching in/out from within the mobile app
Handover assistant to display shift patterns in the scheduler
Reporting and Audit Trail
Automated post-shift reports if handover assistant is switched on
Past shifts are locked for audit reasons
Minimum staffing level enabled based on the number of scheduled team members
Schedule shifts and duties ahead from your browser
Full screen view and 3 zoom levels for great usability
Display of next shift start and shift end in the mobile app
Business / IT Ops / SecOps
Design Considerations for Azure Sentinaland how SIGNL4 adds valueBlog Post by Maarten Goet
How SIGNL4 complements SIEMwith critical alertingBlog Post on signl4.com
Functional Always active
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