Feature Overview
SIGNL4 is cloud-based mobile alerting software and incident management solution, facilitating the fastest and most reliable anywhere incident alerting and response. It provides a smart communication layer directly linking your technical systems and machines with your operations, business or on-call teams, enabling them to respond up to 10X faster and more effectively to critical alerts, major incidents and urgent service requests.
Mobile Alerting Software.
Anywhere Alert Management.
SIGNL4 takes events from a variety of sources like IT monitoring or industrial SCADA systems, its web app or the integrated inbound call system. It then filters and augments these events and routes them to the right people using push, text, voice calls and email. This happens based on distribution rules, oncall schedules, notification profiles and other smart features.
The SIGNL4 mobile app provides a unique alert management and alert response platform. It provides operations staff with a single pane of glass on what alerts and incidents are happening, who is taking care and how the resolution is progresssing.
Alert Notifications
Reach out within Seconds
With SIGNL4 you can reach out to the right people at the right time with actionable information – all within seconds. You can decide between 2 different modes of communication – full automation of your critical incident notification processes by directly integrating into your IT and infrastructure – or send alert notifications to your staff by pushing a single button.
Mobile Alerting App
A unique mobile app
SIGNL4’s mobile app is built around the essence of critical alerting and service dispatching. It has been designed for critical operations and focuses on ease of use and a lightweight feel. One of its features is a native “darkmode” to make things more readable and visible. SIGNL4 is a highly effective modern B2B app – very visual and intuitive.
Multichannel Notifications
Push, Email, Text, Voice Calls – it is your choice
SIGNL4 provides an unrivalled alert notification experience. Define your individual sequence of push, email, text and voice calls. Choose the ringtone that is most effective and overwrite the ‘silent mode’ on both iPhone and Android (‘mute overwrite’). Enable persistent, repetitive notifications for your team and select the communication channel that best works for you. Use text and voice calls as backup and wakeup channels. Alerting on your terms!
Reliable Alerting
Acknowledgements and Escalations
SIGNL4 notifies your team members on duty persistently by push, text, email and voice call until an alert is acknowledged and confirmed by a single or multiple persons. If there is no response within a certain time (“target response time”), automated multi-tier escalations can be triggered.
Full Transparency
Real-time Alert Tracking
SIGNL4 alerting software provides for highly effective alert management including full ownership transparency. Incoming events, alert responses, confirmations, and annotations are visible in real-time and across the entire team. All details are available in the mobile app as well as in the web portal helping you to avoid frustration, waste and to cut out unnecessary follow ups on who is taking care of what.
Teams, Slack and more
Annotations, built-in chat, Teams & Slack integration
SIGNL4 provides a unique incident-related mobile chatops feature for anywhere collaboration. Each alert creates a persistent chat room and team members chat and share annotations in real-time. So, everybody can contribute from anywhere to solving a critical problem or incident. On top, we integrate with Microsoft Teams and Slack.
Browser-based and digital
Duty & Shift Scheduling built-in
Conveniently schedule your team’s shifts and on-call duties from any web browser and with a few mouse-clicks and per drag&drop. SIGNL4 scheduling covers any scenario. It comes with minimum staffing level monitoring and post-shift reports for a digital hand-over.
After-hours
Live Call Routing and Voicemail
With SIGNL4 you can offer a voice hotline to clients, partners, and your own staff, to reach your on-call staff in seconds. SIGNL4 offers dedicated phone numbers, and any caller will be directly forwarded and connected to a person on-call. Alternatively, you can use the built-in voice mailbox and get an alert on your mobile phone with the caller’s message.
Seamless Connectivity
175+ Integrations
Integrates seamlessly with hundreds of applications. On top, each team in SIGNL4 can have a dedicated email address you can use to raise alerts. Or use the webhook or REST API to connect any system. And as SIGNL4 is a cloud solution, you can simply download the app and you’re good to go.
Latest Product Updates
February 2024 Update – Email Alerting, Email Alerts for Integration Issues and much more
SIGNL4 has already been equipped with several new features this year! For instance, in addition to push notifications, SMS and calls, you can now also receive alerts via email. SIGNL4 will now also send emails if any of your integrations encounter a problem, allowing...
October 2023 Update – New layout, additional cross links, improved event filtering and much more
Our October update brings a new layout in the web portal, new additional cross-references from Signl details to linked entities, and improved grouping options for conditions in the distribution rules. As always, all the details are in this blog article. Web portal...
August 2023 update – calendar export and video attachments in the mobile app
Our August update brings the ability to export shift scheduling from SIGNL4 to other calendar apps. In addition, video attachments are now supported for Signls. As always, all the details are in this blog article. Export duty schedules to external calendar apps From...