On-Call Management simplified
Intuitive on-call scheduling, automated escalations and after-hours call routing
- RInnovative on-call management
- RTrusted by 1,000+ customers globally
- RTop security and data privacy
- RUp and running in 5 minutes
How it works
Why do I need digital On-Call Management?
Digital on-call management ensures that critical issues are addressed promptly, particularly outside regular business hours. It involves digitally organizing and scheduling teams of professionals who are ready to respond to emergencies or urgent situations at any time. Effective on-call management prevents communication breakdowns and ensures responsibilities are clear, avoiding conflicts and team burnout or anxiety. A digital solution provides instant access to ‘who is on duty’ information, convenient scheduling and re-scheduling. In combination with automated communications, it ensures the right people are reachable at the righ time.
How do I and my business benefit from this?
Your Benefits
SIGNL4 is a powerful solution that sits at the core of your on-call strategy. It is an easy-to-use and complete cloud software for on-call management, helping you to effortlessly organize teams, reliably communicate alerts and to ensure fast response and resolution during after-business hours.
With SIGNL4, being on-call becomes a transparent and effective routine that will no longer cause confusion or anxiety, enhancing overall efficiency and response times.
With SIGNL4 you can:
- Rschedule on-call duty with a few mouse clicks
- Rsync your on-call schedule to all your calendars
- Rget duty reminders on your mobile
- Ralways know who's on call, even on-the-go
- Rreceive critical alerts reliably - automated
- Rensure alerts go to the right person at the right time
- Rroute after-business hours calls to your mobile
“This system works as advertised and the perpetual notifications until acknowledgment really helps when things go bad in the middle of the night. Also love the fact you can setup a chain so that if the 1st responders do not reply in a set period of time, it will start alerting the next person on your list.”
How SIGNL4 works
SIGNL4 is a cloud platform for advanced on-call management and alerting, ensuring critical alerts are delivered to the right people at the right time.
How can scheduling be made convenient?
Scheduling with Ease
SIGNL4 provides integrated, easy to use on-call scheduling. All you need is your browser. The convenient digital scheduling with on-call templates results in the automation of your on-call rotation calendar. And it provides for automated routing of critical alerts to staff on duty.
Can I use my smartphone to manage on-call?
Mobile App
SIGNL4 comes with a unique mobile app for managing on-call duty and for anywhere alert management, taking on-call operations to a whole new level. The mobile app is available for both iOS and Android and provides single pane of glass for your on-call team. With the mobile app, you can:
- RSee your on duty status
- RSee you upcoming duties
- RSee who is on duty for other teams
- RContact on-duty staff instantly
- RSet/request stand-ins
- RReceive and manage alerts
- RAnd much more
How do I can notify when it is time to act?
Reliable Alerting
SIGNL4 notifies staff on call by app push, text or voice calls with tracking, acknowledgements and automated escalations. Fully automated and targeted alert notifications ensure alerts get to responsible IT engineers on duty/on call. SIGNL4 ensures that alerts go to the right people at the right time – fully automated.
Can I receive after-hours phone calls?
After-Hours Call Routing
With SIGNL4 you can establish an after-hours service desk hotline to handle user calls. SIGNL4 forwards incoming calls directly to the on-call staff or provides a voice mailbox with reliable alerting of the on-call staff. They can listen to recorded voice messages in the SIGNL4 mobile app and call back if needed.
Can we connect our existing systems?
Seamless Integrations plus powerful APIs
SIGNL4 On-Call Management integrates with any ITOM and ITSM system via Email, Webhook, REST and 2-way connectors. It consolidates events and alerts from multiple sources in IT. We have tested and verified 175+ integrations. The powerful REST API also allows to sync schedules from other systems and we provide sample scripts on Github.
A proven solution
Our customers
SIGNL4 has over 1,000 customers in Europe, North America and other regions. SIGNL4 rates 4-5 stars in app stores and on review sites like Capterra, GetApp and G2.
Next Steps
Learn more about SIGNL4 and start your free 30-days trial of On-Call Management
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Summary
On-Call Management with SIGNL4
SIGNL4 provides a cloud-based on-call management solution designed to streamline scheduling, alerting, and incident response. Key features include easy on-call scheduling, reliable alert notifications via mobile app, text, or calls, and after-hours call routing to ensure critical incidents are addressed promptly. It integrates with various systems to centralize alerts and offers a mobile app for managing duties on the go, enhancing team efficiency and reducing response times. It is used by more than 1,000 customers worldwide.
