Why SIGNL4 –
Key Benefits and
How It Works

When every minute counts, SIGNL4 ensures your team is
always one step ahead. 

Benefits

s

Automated Alerting

Automated alerting eliminates manual intervention, reducing latency in communication and accelerating the flow of critical operational data

Reduced MTTR

Anywhere response and remedial capabilities lead to significant shorter mean-time-to-repair and ensure operational excellence and service continuity

Cost Efficiency

Achieve up to 66% savings in IT staffing costs by replacing permanently staffed NOCs and control rooms with flexible standby and on-call teams

Agility

Enables anywhere operations leading to a fully mobile workforce, e.g. for IT service staff or maintenance engineers

Flexibility

Enables incident-driven staffing, activating on-call resources only when required to optimize workforce utilization and responsiveness

Fewer Errors

Automating communication processes and workflows minimizes human delays and reduces the risk of errors

Accountability

Targeted mobile alert notifications and alert acknowledgements establish clear ownership and accountability for every critical incident

Transparency

Always know who’s on it. Real-time visibility in the mobile app shows alert ownership instantly, and post-shift reports keep everyone in the loop on what happened and what’s next

Activity Audit Trail

View all notifications, responses, troubleshooting steps, and notes in a single, organized thread

Here’s how SIGNL4 makes it happen.

These powerful advantages come together through a seamless alerting process – here’s what it looks like in action.

Alerting App SIGNL4

Alerting Process

Process Events

Receive events from 3rd party systems (such as IT monitoring tools) and normalize them for further processing (event bus)

Noise Filtering

Check for relevance, duplicates, floods, and auto-recovery delays to reduce unnecessary noise

Enrich

Enhance each event or alert with additional context, such as web links or geolocation data

Determine Destination

Identify who is responsible (team or individual), who is available (based on duty or on-call schedules), and define the escalation path

Notification Channels

Build the appropriate notification chain based on factors such as alert severity, personal profiles and preferences, and team settings

Alert Message

Build the appropriate notification chain based on factors such as alert severity, personal profiles and preferences, and team settings

Identify Resolution Actions

Retrieve recommended remediation actions and either attach them to the alert message for remote execution or trigger them automatically

Persistent Notifications

Send persistent alerts with channel hopping, delivery tracking, acknowledgment processing, and multi-channel escalations

Process Responses

Handle responses, including acknowledgments and remote remediation actions from any location

Automated Escalations

Run fully automated, multi-tier escalation procedures – for example, escalating from Team A to Team B to the manager on duty

Update 3rd Party Systems

Update third-party systems with ownership information and annotations, and execute remotely triggered remediation actions (e.g., runbooks)

Our Customers Know the Difference.

More than 1,000 companies worldwide rely on SIGNL4 to keep their operations running smoothly.

Approved Solution

Next Steps

Learn more about SIGNL4 and start your free 30-days trial

Mobile Alerting & Anywhere Incident Response

Feature Overview

A comprehensive Platform for mobile Alerting for an up to 10x faster Response

AIOps and AI Alerting

AI-powered Alerting and Alert & Incident Management

Reliable Alert Notifications

Alert Notifications by push, text, voice and email. With Tracking and Escalations

Alerting App

The modern Way of receiving and managing critical Alerts on-the-go

On-Call Scheduling

Ai-powered Scheduling and Management of On-Call Duties and Shifts

Call Routing

Live call routing and a Voice Mailbox for modern after-business Hours Operations

    Use Cases

    IT Alerting

    Stay ahead of critical IT incidents and minimize downtime with SIGNL4 – automated, secure, and in real-time

    Incident Management

    Accelerate response, and streamline incident workflows with real-time mobile alerts

    SecOps Alerting

    Respond faster to cyber threats with mobile-first alerting

    SCADA Alarm Notifications

    Respond faster to machine breakdowns, quality issues, and maintenance calls

      IoT Service Alerting

      Automatically alert and notify your field service teams based on real-time signals from your IoT sensors and devices

      Field Service Alerting

      Automated Mobile Routing of Service Requests and Alerts to Field Teams

      On-Call Management

      Create and manage duty schedules, automate alert delivery, escalate seamlessly, and route after-hours calls

      After-Hours Call Routing

      SIGNL4 automatically routes after-hours calls to on-call staff – ensuring timely response and 24/7 coverage

      Building Automation

      Ensure fast response, fewer disruptions, and better facility management and service

      Emergency Alerting

      Keep your teams prepared when every second counts. SIGNL4 delivers fast, reliable emergency notifications

      Alert Management

      A central alert management hub helps to streamline alerting processes from multiple enterprise systems

      Integrations and APIs

      Integrations Overview

      We have verified and tested 200+ Integrations with 3d Party Products

      EMail (SMTP)

      The fastest and easiest way to connect to SIGNL4.

      REST API

      Seamlessly integrate services or implement additional features

      Webhook

      SIGNL4’s most popular and flexible integration

        Selected Customer Case Studies

        Airport Berlin-Brandenburg

        Automated Alerts and Mobile Incident Response for Luggage Transportation Systems

        BASF Coatings

        Automated Transport Dispatching with IoT Buttons and a mobile App for optimized Intralogistics

        RedIron, Canada

        Unifying Alerts and Notifications in mission-critical IT Operations

        CSP Lighthouse, Australia

        Reliable 24/7 Alerting for a global Cybersecurity Service Provider

          Swiss Bankers, Switzerland

          Real-Time Fraud Prevention with 24/7 mobile alerting in Financial Services Operation

          Conexus Credit Union, Canada

          Conexus transformed Incident Response in a Single Day with SIGNL4

          About us

          About Derdack & SIGNL4

          Learn more about a Market Leader in mobile Alerting and Anywhere Incident Response for critical Systems

          Partner Program

          Become a SIGNL4 Partner and take Advantage of a well-established and rapidly growing Product

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          Glossary

          We explain the most important Terms and Topics in the Field of Alerting and Incident Management

          Blog

          Our blog offers expert insights and practical tips for getting the most out of SIGNL4

            DERDACK SIGNL4
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