Call Routing
SIGNL4 supports both live call routing and a voice mailbox which can notify your staff about new voice mail recordings. This feature allows for convenient and effective after-hours call handling with on-call personnel.
Plug & Play
Inbound Numbers
- SIGNL4 offers a one-click inbound number provisioning in the US, Germany and Switzerland and many additional countries
- Inbound numbers are linked to teams in SIGNL4
- Greetings and other texts spoken to callers can be configured freely
- Multi-language support for spoken texts
Call Transfer
Live Call Routing
- SIGNL4 can be configured to automatically transfer incoming calls to a person on call/duty
- To protect inbound numbers a PIN can be set
- Allow/disallow lists are supported to limit authorized callers
Mailbox
Voice Mailbox with Alerts
- Alternatively, you can enable a voice mailbox
- Callers can leave a message and the person on call is notified by text, voice or app-push
- Mailbox recordings can be played within the mobile app
- Calling back the caller is one click away
Inbound Calls to the right Person at the right Time
On-Call Scheduling
The built-in duty and on-call scheduling is the foundation to route inbound calls and voicemailbox alerts to the right people at the right time.
- Convenient stafff scheduling in your web browser
- Ensures automated hand-over between duties/shifts
- Ensures that calls are transfered to staff on duty only
- Distributes incoming calls to staff members on duty
Multi-tiered Escalation of inbound Calls
Call Escalation
SIGNL4 supports three different ways of escalating incoming calls:
- From one person to the next on the same tier
- From one tier to the next in case of multi-tiered duty staffing
- Additionally, from one team to the next if the voice mailbox is used
Call escalation is fully automated and triggered in the person receiving call declines it or does not answer.
Next Steps
Learn more about SIGNL4 and start your free 30-days trial