After-Hours Call Routing
Let no important customer call go unnoticed. Use SIGNL4’s fully automated after-hours call routing to staff on duty.
- RTrusted by 1,000+ customers globally
- RHighest security and data privacy
- RUp and running in 5 minutes
How it works
What is SIGNL4?
SIGNL4 is your call routing solution and supports both live call routing and a voice mailbox which can notify your staff on duty about any voice recording. It is a plug & play solution and set up within minutes. SIGNL4’s Call Routing provides your customers or staff members with a phone number to call. Incoming calls are then conveniently and automatically routed to a person on call.
Never miss a call
Call Routing
SIGNL4 provides a phone number customers or other staff can call. SIGNL4 automatically routes the voice call and connects your customer to an available person on call.
Never miss a voicemail
Voice Mailbox with Alerts
If nobody is available or if live call routing is not part of your process, an integrated voice mailbox records a message (e.g. from a customer) and then alerts on-call staff on their mobile phones. When they open that alert in their SIGNL4 mobile app and press the ‘Play’ button, they can listen to the recording/voicemail.
Scheduling built-in
Oncall Scheduling
SIGNL4 provides integrated, easy to use on-call scheduling. It provides for automated routing of phone calls or voice mailbox alerts to staff on duty. All you need is your browser to schedule your team’s availabilities.
Why SIGNL4?
Benefits
SIGNL4 is a great and powerful solution for any 24/7 service desk hotline that is operated with an on-call or stand-by team. It reduces the load for your operations staff as it avoids direct calls. At the same time, SIGNL4 ensures that no call goes unnoticed which significantly improves your customer satisfaction and responsiveness. Your staff members can work through issues based on severity and enjoy a much better sleep and after-hours work experience.
A proven solution
1000+ Customers worldwide
“We’ve been using SIGNL4 for a few months now, and it is making a real difference in our response times. We have tied it to our help desk IVR for after-hours support and have experienced the results we had hoped for. Highly recommended!”
Next Steps
Learn more about SIGNL4 and start your free 30-days trial
Summary
SIGNL4’s After-Hours Call Routing ensures critical calls are handled effectively when teams are off-duty. Incoming calls are automatically routed to on-call staff, ensuring quick response. If no one is available, the system records a voicemail and immediately alerts the on-call team via the SIGNL4 app. The platform also includes an integrated on-call scheduling tool, allowing teams to plan their availability seamlessly. This solution helps businesses improve customer responsiveness, reduce operational stress, and maintain high service levels even outside regular hours. SIGNL4 is easy to set up, secure, and trusted by organizations worldwide.