Reliable Notifications, Ticket Alerts and Oncall Management for Connectwise
The complete alerting and oncall solution for Connectwise Automate and PSA
SIGNL4 & Connectwise
Overview
Whether you are an MSP or an IT professional, everything is about speed of response and fulfilling your customers SLAs. The communication of any service ticket, is as important as detecting it. Your technicians or engineers need to immediately know that there is a new issue and they need to be able to action upon it. When serving customers on a 24/7 basis, SIGNL4 gives you peace of mind while not in front of your computer or while on-call after hours. Service tickets make it to the right people in time and accountability and visibility across different teams and stakeholders increases significantly.
Why SIGNL4?
Value-add and Benefits
SIGNL4 is relevant if you are operating a 24/7 mission-critical systems and need instant, anywhere alert notifications about IT incidents, alerts and tickets. SIGNL4 adds to Connectwise:
- Enables an instant response to critical service tickets anywhere, anytime
- Reliable and persistent alerting via mobile push, text and voice calls
- Push alerts with mute override and custom push sounds
- Targeted mobile notifications with response tracking and automated escalations
- On-call scheduling and on-call management
- Automates communication workflows linking tickets to responsible people
- Real-time cross-team transparency on ticket status and ownership on mobile devices
- Mobile app for Android and iPhone to conveniently manage tickets from anywhere
SIGNL4 pulls detailed ticket information from ConnectWise Manage, providing a smooth and seamless integration experience by offering a built-in 2-way connector. Based on the information retrieved, we trigger automated workflows linking such information to the responsible engineers or technicians, enabling them to interact and respond, feeding status updates, assignments and work notes back into ConnectWise PSA.
Mobile App, Alerts & Notifications
Mobile Alerting App
The SIGNL4 mobile app is a premier and beautiful tool for alert management, reliable notifications and remote alert management. It provides a single pane of glass for all Connectwise tickets, helping you to navigate the alert maze. It also provides you with a convenient way of oncall duty management and facilitates a unique level of cooperation within your team.
Oncall Management
Oncall Scheduling
SIGNL4 complements Connectwise with a complete solution for scheduling and managing oncall duties. This ensures a delivery of critical to staff on duty and eases the operation of oncall teams. SIGNL4 oncall scheduling can be done in any web browser, supports multiple teams, self-service and stand-ins.
How to connect SIGNL4 to Connectwise
Find the technical documentation how to add powerful alerts and notifications with SIGNL4 to Connectwise on Github.
Next Steps
Learn more about SIGNL4 and start your free 30-days trial
