Call Routing
SIGNL4 supports both live call routing and a voice mailbox which can notify your staff about new voice mail recordings. This feature allows for convenient and effective after-hours call handling.
Plug & Play
Inbound Numbers
- SIGNL4 offers a one-click inbound number provisioning in the US, Germany and Switzerland and many additional countries
- Inbound numbers are linked to teams in SIGNL4
- Greetings and other texts spoken to callers can be configured freely
- Multi-language support for spoken texts
Call Transfer
Live Call Routing
- SIGNL4 can be configured to automatically transfer incoming calls to a person on call/duty
- To protect inbound numbers a PIN can be set
- Allow/disallow lists are supported to limit authorized callers
Mailbox
Voice Mailbox with Alerts
- Alternatively, you can enable a voice mailbox
- Callers can leave a message and the person on call is notified by text, voice or app-push
- Mailbox recordings can be played within the mobile app
- Calling back the caller is one click away
Built-in Scheduling
Oncall Scheduling
- Integrated oncall and duty scheduling ensures inbound calls or voicemail alerts go to the right people according to the planned schedule
- Replaces daily or weekly manual re-programming of call routing in your IVR or phone system
- Convenient scheduling of duties in your browser
