After-Hours Call Routing
Let no important customer call go unnoticed. Use SIGNL4’s fully automated after-hours call routing.
How it works
What is SIGNL4?
SIGNL4 is your call routing solution and supports both live call routing and a voice mailbox which can notify your staff on duty about any voice recording. It is a plug & play solution and set up within minutes. SIGNL4’s Call Routing provides your customers or staff members with a phone number to call. Incoming calls are then conveniently and automatically routed to a person on call.
“We’ve been using SIGNL4 for a few months now, and it is making a real difference in our response times. We have tied it to our help desk IVR for after-hours support and have experienced the results we had hoped for. Highly recommended!”
Never miss a call
Call Routing
SIGNL4 provides a phone number customers or other staff can call. SIGNL4 automatically routes the voice call and connects your customer to an available person on call.
Never miss a voicemail
Voice Mailbox with Alerts
If nobody is available or if live call routing is not part of your process, an integrated voice mailbox records a message (e.g. from a customer) and then alerts on-call staff on their mobile phones. When they open that alert in their SIGNL4 mobile app and press the ‘Play’ button, they can listen to the recording/voicemail.
Scheduling built-in
Oncall Scheduling
SIGNL4 provides integrated, easy to use on-call scheduling. It provides for automated routing of phone calls or voice mailbox alerts to staff on duty. All you need is your browser to schedule your team’s availabilities.
Why SIGNL4?
Benefits
SIGNL4 is a great and powerful solution for any 24/7 service desk hotline that is operated with an on-call or stand-by team. It reduces the load for your operations staff as it avoids direct calls. At the same time, SIGNL4 ensures that no call goes unnoticed which significantly improves your customer satisfaction and responsiveness. Your staff members can work through issues based on severity and enjoy a much better sleep and after-hours work experience.
A proven solution
Our customers
SIGNL4 has over 1,000 customers in Europe, North America and other regions. SIGNL4 rates 4-5 stars in app stores and on review sites like Capterra, GetApp and G2.
Next Steps
Learn more about SIGNL4 and start your free 30-days trial