Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
How to unlock $160.000 in annual cost savings – by using automated alert notifications
The journey from identifying a problem to solving it is often prone to delays and human error, resulting in immense costs. Learn how one of our customers saved $160,000 by switching to automated alerting.
Update October 2024 – AI-based summary of alarm details and comprehensive audit logs
Our October update brings you AI-based summaries of alarm details. This makes complex or technical content much easier to understand in a matter of seconds. In addition, there is now also a comprehensive audit log, which always logs changes made to the system in a...
TISAX
Derdack attaches great importance to the confidentiality, availability and integrity of information.
Therefore, Derdack has passed the TISAX assessment, received the label in September and is now a TISAX participant.
Enhancing Transparency in Incident Alerting with SIGNL4
Effective incident alerting is crucial for businesses to maintain smooth operations and customer satisfaction. Incidents often generate multiple alerts, each requiring timely and transparent handling to ensure a swift resolution. Ensuring transparency throughout the...
May 2024 Update – New shift scheduling brings increased productivity and improved user experience, along with revamped stand-in functionality
Our May update includes a newly revamped shift scheduling for your SIGNL4 teams. It is now much easier to run your shift model in SIGNL4 and schedule team members into shifts. It also includes a new calendar view and a fundamental revision of our substitute function...
The Importance of Rapid Incident Response
An Incident Response Plan prepares an organization to deal with a security breach or cyber-attack. It defines the procedures an organization should follow if it discovers a possible cyber-attack, enabling it to detect, contain, and resolve problems promptly....
Enhancing Team Collaboration: Unveiling the Intuitive Features of SIGNL4
Effective communication lies at the heart of successful teamwork, and SIGNL4 emerges as a powerful tool crafted to elevate collaboration within teams. In this blog post, we will explore five of the often small but all the more intuitive features that distinguish...
Mobile Alerts for Icinga at Net at Work
Meet a typical challenge of 24/7 IT operations Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against...
March 2024 Update – Design update, Stand-ins via mobile App, Configurable shift reminders and reports as well as customizable data retention
With our SIGNL4 March Update, we are speeding up and have once again completed some innovations for you. This time, we have further developed our design and color scheme slightly and made changes for better readability. In our mobile app, you can now also quickly and...
Joe’s Triumph with an Alert Fatigue Solution
In the fast-paced world of operations management, every alert bears weight, and Joe's team found themselves caught in a relentless stream of notifications. The challenge they faced was alert fatigue – a persistent obstacle that blurred the lines between critical...
What is alert fatigue?
Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and...
What is incident response?
Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. It involves a systematic approach to identifying, containing, and mitigating the consequences of an incident in IT, OT or Cybersecurity, with the goal of...
February 2024 Update – Email Alerting, Email Alerts for Integration Issues and much more
SIGNL4 has already been equipped with several new features this year! For instance, in addition to push notifications, SMS and calls, you can now also receive alerts via email. SIGNL4 will now also send emails if any of your integrations encounter a problem, allowing...
What is an incident?
Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
What is an alert?
Terms like 'alert' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...
