Our Blog
The Derdack SIGNL4 blog is an essential hub for professionals aiming to boost their alert management and operational response. It delivers expert insights and tips on maximizing SIGNL4 for efficient alerting, team collaboration, and incident management. Ideal for IT, operations, and security teams, this blog offers practical guidance for enhancing response times and operational workflows.
After Hours Alerting for ConnectWise: Using SIGNL4 to Route CW Tickets to On-Call Engineers
Article by Doreen Jacobi As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when...
Revolutionizing your Grafana setup with intelligent alerting
Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city's digital heartbeat. Their mission was to ensure the smooth operation of their city's digital infrastructure, which was not limited...
October 2023 Update – New layout, additional cross links, improved event filtering and much more
Our October update brings a new layout in the web portal, new additional cross-references from Signl details to linked entities, and improved grouping options for conditions in the distribution rules. As always, all the details are in this blog article. Web portal...
How to use the Rest API to manage SIGNL4 categories
SIGNL4 Categories The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually....
August 2023 update – calendar export and video attachments in the mobile app
Our August update brings the ability to export shift scheduling from SIGNL4 to other calendar apps. In addition, video attachments are now supported for Signls. As always, all the details are in this blog article. Export duty schedules to external calendar apps From...
July 2023 Update – New user management, Duty stand-ins, incident response in voice-calls and simplified SSO
User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly...
The Art of Alert Management
Introduction With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and...
What is IT Incident Management?
Are you tired of dealing with IT incidents that seem to pop up at the worst possible times? Do you find yourself struggling to keep track of all the moving pieces involved in resolving incidents? If so, it's time to revitalize your incident management strategy. In...
The Ultimate Guide to Automating and Mobilizing Your Secops Processes with Derdack SIGNL4 and Microsoft Sentinel
Article by Doreen Jacobi The threat and security landscape is becoming increasingly cluttered. As incidents increase, so do alerts and notifications, leading to too many alerts and too few hours to address them. Many businesses work remote and with the ever-present...
The Dangers of Alert Fatigue: Strategies for Effective Alert Management
Alert fatigue is a serious issue that affects numerous professions, especially in the IT industry. It can lead to neglecting critical events and delaying response times. IT teams need to continuously monitor their systems and applications to avert possible downtime...
Alarm Notification Software: SIGNL4 is test winner
The renowned German manufacturing magazine "Factory Innovation" recently conducted a comprehensive practical test on four leading alarm notification software for industrial manufacturing in their latest issue (01/23). The four alarming systems that were evaluated...
April 2023 Update – Central integration management with event distribution rules, global API keys and much more
After a longer period without a major update, our April 2023 update has it in for it - promised! Central event distribution Over several months we have implemented a mechanism for central event distribution to various responsible teams. The "magic word" for this is...
Alert Notification Software: 6 Must-Have Features
Alert notification software is an essential tool for IT operations, as it enables teams to quickly respond to critical issues and ensure the smooth running of systems and services. With the increasing complexity of IT environments, it is more important than ever to...
5 tips for a successful on-call duty
On-call availability is crucial for many industries, especially in IT. With the growing reliance on IT systems and services, their availability directly impacts the success and satisfaction of customers. To ensure round-the-clock availability, on-call services are...
Maximizing IT Company Success through Effective On-Call Support
Having your systems monitored by a reliable solution is important, but how do you ensure that the right people are informed about issues that arise? Identifying problems is the first step, but they also need to be routed to the appropriate individuals. Keep in mind...
