Cybersecurity Alerts – Reliable Alerting for Cybersecurity Service Providers
- =Reliable 24/7 alerting and incident response system
- =Integration with Microsoft Sentinel and Defender products
- =Global team coordination for continuous security monitoring
- =Compliance with cybersecurity frameworks (e.g., Essential 8, NIST)
Challenge
Managing cybersecurity operations in a cloud-first environment comes with several challenges. CSP needed an efficient way to receive, prioritize, and respond to alerts in real-time, especially after business hours. Ensuring a seamless workflow while maintaining strict security compliance and reducing alert fatigue was a key obstacle. Additionally, coordinating a globally distributed security team for round-the-clock monitoring added complexity to CSP’s operations.
Solution
CSP implemented SIGNL4 as its alerting and incident response solution, integrating it with Microsoft Sentinel. The system enables:
- Instant alerting through multiple communication channels (push notifications, SMS, and phone calls)
- A structured three-step escalation process to ensure critical alerts are never missed
- Customizable alert prioritization to reduce noise and focus on high-severity incidents
- Seamless integration with CSP’s existing Microsoft security stack, enabling real-time two-way communication between Sentinel and SIGNL4 (based on the SIGNL4 2-way connector)
- Remote actions, allowing security analysts to take immediate response measures on the go
Benefits
With SIGNL4, CSP has significantly improved its cybersecurity operations. The fast and reliable alerting system enhances response times, ensuring that high-priority security threats are addressed immediately. The integration with Microsoft Sentinel allows for automated and streamlined workflows, reducing manual intervention. The three-step escalation process minimizes the risk of missed alerts, ultimately leading to improved SLA fulfillment and client satisfaction. Additionally, remote response capabilities empower CSP’s security teams to take swift action, further strengthening their security posture. By leveraging SIGNL4, CSP can maintain a highly effective, 24/7 cybersecurity service, reinforcing trust and reliability for its clients.
„SIGNL4 was the final piece of the puzzle to our cybersecurity managed service. It works seamlessly with Microsoft Sentinel and provides 24/7 reliable mobile alerts.”
Microsoft Sentinel and SIGNL4
SIGNL4 adds reliable app-push, text and voice calls with automated escalations when needed. It also introduces an advanced duty scheduling system, ensuring that on-call responsibilities are efficiently allocated and allows you to see who is on duty at any given time.
Listen to our Podcast with CEO Callum Golding, CSP Lighthouse
Next Steps
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