Oncall Scheduling and Management

Just a few clicks. Everything digital.

SIGNL4 provides a comprehensive digital and mobile on-call management solution, also covering all related communications and alerting needs.

With SIGNL4, on-call scheduling is done with just a few mouse clicks and in no time at all. Instead of Excel spreadsheets, planning is done conveniently and transparently in the web browser. A copy mode makes it easy to duplicate weeks or months once they have been planned.

The duty scheduling is then also the basis for the fully automatic, time-dependent forwarding of alarms and messages to the right employees on duty.

Scheduling

Who is on duty

Reporting

Call Routing

Alerting

On-call Scheduling SIGNL4

Use any browser

03_App

 

Mobile App

01-WoC

Digital Scheduling

  • Centrally schedule duties in your web browser for all your teams
  • Schedule multiple people for the same shift
  • Total planning flexibility including overlapping schedules/time slots
  • Granularity of 30 mins in scheduling
  • Time zone  support
  • Copy mode to replicate existing rotations/schedules

Real-time Visibility

  • Cross-team “Who is on duty” Dashboard with real-time, digital information
  • Shareable duty board, e.g. to display duty information in your SOC/NOC
  • Who is on duty access from the mobile app
  • Privacy control, e.g. to hide teams or personal phone numbers from duty board

Shift Handover and Stand-ins

  • Mobile push reminders for upcoming shifts
  • Automated punch in/out of team members based on the team’s schedule
  • Simple stand-ins by punching in/out from within the mobile app
  • Handover assistant to display shift patterns in the scheduler

Reporting and Audit Trail

  • Automated post-shift reports by email if handover assistant is switched on
  • Past shifts are locked for audit reasons
  • Minimum staffing level enabled based on the number of scheduled team members
  • Download of CSV files with duty records

Usability

  • Schedule shifts and duties ahead from your browser
  • Full screen view and 3 zoom levels for great usability
  • Display of next shift start and shift end in the mobile app

Call Routing and Alerting

  • Provides team numbers and routes calls automatically to the person on duty (more)
  • Voice mailbox for on-call teams with automated alerting
  • One-click alert notifications via web form to on-call personnel
  • Fully automated incident alerting from 3rd party systems and applications

Tutorial Video

Watch this video to see on-call duty and shift scheduling in SIGNL4 in action

Related Topics

How SIGNL4 provides for adigital handover procedure
Why you need to stop the handoverof that shared on-call duty phone

Ready for a Free 30-days Trial?