March 2024 Update – Design update, stand-ins via mobile app, configurable shift reminders and reports as well as customizable data retention

March 2024 Update – Design update, stand-ins via mobile app, configurable shift reminders and reports as well as customizable data retention

With our SIGNL4 March Update, we are speeding up and have once again completed some innovations for you. This time, we have further developed our design and color scheme slightly and made changes for better readability. In our mobile app, you can now also quickly and easily set up a stand-in, should a person unexpectedly

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March 5, 2024 0

Joe’s Triumph with an Alert Fatigue Solution

Joe’s Triumph with an Alert Fatigue Solution

In the fast-paced world of operations management, every alert bears weight, and Joe’s team found themselves caught in a relentless stream of notifications. The challenge they faced was alert fatigue – a persistent obstacle that blurred the lines between critical incidents and routine matters. As the head of operations, Joe navigated through this influx of alerts,

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February 28, 2024 0

What is alert fatigue?

What is alert fatigue?

Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams can

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February 20, 2024 0

What is incident response?

What is incident response?

Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. It involves a systematic approach to identifying, containing, and mitigating the consequences of an incident in IT, OT or Cybersecurity, with the goal of minimizing the impact on the organization and its stakeholders. It is often

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February 15, 2024 0

February 2024 Update – Email Alerting, Email Alerts for Integration Issues and much more

February 2024 Update – Email Alerting, Email Alerts for Integration Issues and much more

SIGNL4 has already been equipped with several new features this year! For instance, in addition to push notifications, SMS and calls, you can now also receive alerts via email. SIGNL4 will now also send emails if any of your integrations encounter a problem, allowing you to quickly address them. Additionally, notifications are now sent to

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February 14, 2024 0

What is an incident?

What is an incident?

Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an incident defined? ITIL (v2) defines incidents as follows: “An event

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February 14, 2024 0

What is an alert?

What is an alert?

Terms like ‘alert’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an alert defined? Some define alerts as events that meet

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February 14, 2024 0

What is an event?

What is an event?

Terms like ‘event’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How does ITIL (Information Technology Infrastructure Library) define an event? ITIL links

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February 14, 2024 0

After Hours Alerting for ConnectWise: Using SIGNL4 to Route CW Tickets to On-Call Engineers

After Hours Alerting for ConnectWise: Using SIGNL4 to Route CW Tickets to On-Call Engineers

Article by Doreen Jacobi As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets

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October 13, 2023 0

Revolutionizing your Grafana setup with intelligent alerting

Revolutionizing your Grafana setup with intelligent alerting

Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals  tirelessly working to maintain the city’s digital heartbeat. Their mission was to ensure the smooth operation of their city’s digital infrastructure, which was not limited to the daytime operations but extended beyond business hours. They were the unsung

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October 9, 2023 0

The Art of Alert Management

The Art of Alert Management

Introduction With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and notifications, overwhelming IT teams and affecting overall productivity. It’s never been more critical to have an effective

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June 30, 2023 0

The Ultimate Guide to Automating and Mobilizing Your Secops Processes with Derdack SIGNL4 and Microsoft Sentinel

The Ultimate Guide to Automating and Mobilizing Your Secops Processes with Derdack SIGNL4 and Microsoft Sentinel

Article by Doreen Jacobi The threat and security landscape is becoming increasingly cluttered. As incidents increase, so do alerts and notifications, leading to too many alerts and too few hours to address them. Many businesses work remote and with the ever-present smartphones, we are always on the go. Yet it is essential that security teams

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May 24, 2023 0

The Dangers of Alert Fatigue: Strategies for Effective Alert Management

The Dangers of Alert Fatigue: Strategies for Effective Alert Management

Alert fatigue is a serious issue that affects numerous professions, especially in the IT industry. It can lead to neglecting critical events and delaying response times. IT teams need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams

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April 26, 2023 0

Alarm Notification Software: SIGNL4 is test winner

Alarm Notification Software: SIGNL4 is test winner

The renowned German manufacturing magazine “Factory Innovation” recently conducted a comprehensive practical test on four leading alarm notification software for industrial manufacturing in their latest issue (01/23). The four alarming systems that were evaluated include: the Alarm Control Center from Alarm IT Factory (a spin-off of Siemens AG), ALERT 4.0 from Micromedia, the Alarm and

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April 17, 2023 0

April 2023 Update – Central integration management with event distribution rules, global API keys and much more

April 2023 Update – Central integration management with event distribution rules, global API keys and much more

After a longer period without a major update, our April 2023 update has it in for it – promised! Central event distribution Over several months we have implemented a mechanism for central event distribution to various responsible teams. The “magic word” for this is “distribution rules” which allow to define criteria under which received events

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April 11, 2023 0

5 tips for a successful on-call duty

5 tips for a successful on-call duty

On-call availability is crucial for many industries, especially in IT. With the growing reliance on IT systems and services, their availability directly impacts the success and satisfaction of customers. To ensure round-the-clock availability, on-call services are vital for prompt responses to emergencies and issues. Understanding on-call duty laws in the United States In the United

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February 17, 2023 0

Alarm optimization – what SIGNL4 has to offer

Alarm optimization – what SIGNL4 has to offer

Having all relevant information pertaining to a critical incident is vital for quickly identifying the issue and prioritize its importance. SIGNL4 optimizes the perception, response and handling of incidents through customizable alerts with enriched parameters, images, sounds files, links to tickets or PDFs, as well as maps with geo-location information. Category based alerting SIGNL4 provides

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December 21, 2022 0

August 2022 Update – Change duty status of colleagues, configurable duty notifications and revised password change

August 2022 Update – Change duty status of colleagues, configurable duty notifications and revised password change

Our August update now allows administrators and team administrators to change the service status of other users in the portal. We also made service settings more granular and e.g. introduced the ability to turn off certain push messages when colleagues’ service statuses change. We have also revised the way of changing personal password or remote

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August 17, 2022 0

Derdack Podcast: Technology and Opportunities for Cybersecurity Service Providers

Derdack Podcast: Technology and Opportunities for Cybersecurity Service Providers

About Discover our new podcast episode “How CSP Lighthouse uses Microsoft Sentinel and SIGNL4 to successfully operate managed Cybersecurity Services”. Matthes Derdack – founder of Derdack and SIGNL4 – talks to our client Callum Golding – founder of CSP Lighthouse, a Cyber Security Provider from Adelaide, Australia – about challenges and opportunities in the cyber

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August 2, 2022 0

Derdack SIGNL4 Joins Microsoft Intelligent Security Association (MISA)

Derdack SIGNL4 Joins Microsoft Intelligent Security Association (MISA)

MISA nomination paves the way for an effective anywhere 24/7 response to security incidents and demonstrates long-term commitment to the Microsoft relationship   Richmond, May 1, 2022 Today, Derdack SIGNL4 (www.signl4.com), provider of critical alerting and anywhere incident response for SecOps teams, announced it has joined the Microsoft Intelligent Security Association (MISA), an ecosystem of

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May 17, 2022 0

Integration Options with SIGNL4

Integration Options with SIGNL4

SIGNL4 integrates with various backend systems like IT monitoring, service management, IoT systems, sensors, etc. to automatically alert users and teams about certain incidents. A list of selected tools along with integration descriptions is available in our integrations section. How can you integrate SIGNL4 with your own tools? Find an overview of the various options offering

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February 10, 2022 0

How to get support?

How to get support?

This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we ‘human’ provide help through our agents whenever needed. Self-Service Let’s first have

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January 25, 2022 0

A vital alerting solution

A vital alerting solution

This article should give you a first idea of what SIGNL4 does. What do IT security, production monitoring and technical field service have in common? In all these scenarios, the right people need to get notified immediately – in case of technical malfunctions, urgent maintenance orders or emergencies, all in order to solve any incident

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November 23, 2021 0

Mobile Service Dispatching for In Plant Transport Logistics at BASF Coatings

Mobile Service Dispatching for In Plant Transport Logistics at BASF Coatings

„SIGNL4, is a highly intuitive seamless mobile control system for intra-logistics processes. We were looking for an attractive visualization that enables a smooth change management within the teams. Changing process is always a challenge but the greatest sceptics soon became the greatest fans of SIGNL4.” Victor Kaupe, Project Management Logistics EMEA, BASF Coatings Challenge BASF

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November 15, 2021 0

Adding Rich Content to Alerts, Work Orders or Service Requests

Adding Rich Content to Alerts, Work Orders or Service Requests

When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely

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March 23, 2021 0

February 2021 Update: Copy duty slots, password change and 2-way integration with ServiceNow and Checkmk

February 2021 Update: Copy duty slots, password change and 2-way integration with ServiceNow and Checkmk

With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now

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February 16, 2021 0

October 2020 Update: Mute overwrite for iPhone (Critical Alerts), undo and more

October 2020 Update: Mute overwrite for iPhone (Critical Alerts), undo and more

Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures.  And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy. Mute-overwrite on iPhones (Critical Alerts) We are delighted to

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October 14, 2020 0

Press Release: SIGNL4 Now Available in the Microsoft Azure Marketplace

Press Release: SIGNL4 Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide now gain access to SIGNL4 to take advantage of the scalability, reliability and agility of Azure to drive application development and shape business strategies. Richmond, June 15 2020 Today, Derdack (www.signl4.com), provider of critical alerting for operations teams, announced the availability of SIGNL4 in the Microsoft Azure Marketplace, an online store

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June 24, 2020 0

Business Continuity Planning and Effective Communication – by Laura Toplis

Business Continuity Planning and Effective Communication – by Laura Toplis

With many companies utilizing remote-working during the COVID-19 pandemic, effective communication is more important than ever. Unfortunately, being in the middle of responding to a global pandemic will not prevent your organization from suffering from other business disruptions. Likely disruptions you may face are: Cyber/ phishing attacks – these attacks can cripple your regular communication

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May 25, 2020 0

How SIGNL4 supports alert severity

How SIGNL4 supports alert severity

Event and alert severity are extremely important information for an effective alert management and response. Severity information determine the speed of response, needed resource allocation and the action path taken. Naturally, critical alerts have higher priority than major alerts which again overrule minor alerts. However, as monitoring, security and other control systems have different ways

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January 29, 2020 0

December 2019 Update 2: Alert Counters, Category Subscription, Webhook Format

December 2019 Update 2: Alert Counters, Category Subscription, Webhook Format

Our 2nd December update adds alert counters to the web app, allows for disabling the opt-in/out from “Services & Systems” categories and adds a new encoding format to the SIGNL4 webbhook. New webhook payload format The SIGNL4 webhook now also digest payload of ‘application/x-www-form-urlencoded‘ type. A payload/webhook call of this kind would like: POST /webhook/ihdm29y8

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December 19, 2019 0

February 2019 Update: Convenient Duty and Shift Scheduling in your Browser

February 2019 Update: Convenient Duty and Shift Scheduling in your Browser

The February 2019 update brings the long anticipated duty and shift scheduling. It further improves SIGNL4’s capabilities of delivering the right information to the right people at the right time. Shift Scheduling Basics Shift scheduling in SIGNL4 is done through the account/team management portal. It works with any browser and provides an enormous flexibility. You

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February 26, 2019 0

Mobile B2B SaaS Success – Q&A with Matthes Derdack

Mobile B2B SaaS Success – Q&A with Matthes Derdack

SIGNL4 is a mobile SaaS solution built to address the needs of on-the-go operations teams across many industries. Stemming from German parent company, Derdack, SIGNL4 looks to provide agility and reliability where other solutions on the market may not. Aside from its core strength in persistent mobile team alerting, this application has been developed taking ino account recent trends in software

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January 24, 2019 0

December 2018 Update: The magic of Alert Enrichment through Categorization

December 2018 Update: The magic of Alert Enrichment through Categorization

The update of December 2018 adds great features for enriching Signls with additional information (‘alert enrichment’). With “Services and Systems” categories, SIGNL4 already comes with an unique approach of categorizing alerts through colouring and acoustics, i.e. a dedicated push sound. But why not use this categorization feature for adding information to Signl alerts? Why is

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December 20, 2018 0

Query email mailbox (Gmail) with Zapier to trigger SIGNL4 alert notifications

Query email mailbox (Gmail) with Zapier to trigger SIGNL4 alert notifications

Sometimes you need to query an existing mailbox for specific emails instead of forwarding emails directly to your SIGNL4 team email address. This example uses Zapier to query a Gmail mail account. New emails with specific content then trigger alert notifications through SIGNL4. Zapier is great workflow tool and provides integrations with almost any mailbox type.

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October 11, 2018 0

The New Norm – How Consumerization Trends Impact the B2B Software Business

The New Norm – How Consumerization Trends Impact the B2B Software Business

Business-to-business, also known as B2B, has not always been recognized as the glamorous side of marketing and sales no matter what industry. This is even more evident when discussing the sale of software and enterprise applications. Previously, this was a rather stale environment, however, in today’s strong-buyer scenario, things have begun to change. Due to the abundance

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October 9, 2018 0

Real-time mobile alerts for monitoring of dry contacts with Web-IO from Wiesemann & Theis

Real-time mobile alerts for monitoring of dry contacts with Web-IO from Wiesemann & Theis

Machines, pumps, valves, fire alert systems, temperature sensors, smoke detectors, etc. often do not offer IT integration. Instead, they provide simple analog cables to interface with dry contacts. Monitoring these I/O states and detecting abnormal behavior or malfunctions a common scenario in industrial IoT. Operations teams in charge of business and operational continuity need to know

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October 5, 2018 0

IoT Platforms are lacking effective Alerting for Mobile Operations Teams

IoT Platforms are lacking effective Alerting for Mobile Operations Teams

The Internet of Things (IoT) has become an exciting area of work. Businesses are rapidly adapting various IoT products whether they realize it or not. Thanks to the booming development of Internet of Things, users across industries can now easily monitor, trigger, and maintain processes and equipment with a brilliant software and strong networks. The infrastructural pieces

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August 28, 2018 0

Boost Agility of Shop Floor Teams for Industry 4.0 with Mobile Alerting

Boost Agility of Shop Floor Teams for Industry 4.0 with Mobile Alerting

*This article was first published on Microsoft’s Manufacturing Industry Blog on July 17, 2018. The fourth industrial revolution, Industry 4.0, is happening today. Recent progress in manufacturing automation requires fewer individuals on a shop floor to do manual work with and at machines. However, those people are now required to respond faster and more effectively

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July 24, 2018 0

Mobile Apps, and the Future of Field Service Management and Dispatching

Mobile Apps, and the Future of Field Service Management and Dispatching

Field service management (FSM) is the business-official way of mentioning all the operational and administrative work that goes into on-location service delivery. In other words, FSM is the juggling act that involves everything from accounting and customer relationship management (CRM) to service dispatching and enterprise resource planning (ERP). One can find FSM in many industries like IT,

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July 9, 2018 0

May 2018 Update: Text and Voice Calls, Geo Location, Flood Protection, AppConfig enhancements

May 2018 Update: Text and Voice Calls, Geo Location, Flood Protection, AppConfig enhancements

We are incredibly proud to announce the May 2018 update, which adds the following new features to SIGNL4: Persistent alert notifications via text and voice call In-app triggered alerts transmit current geographic location Alerts can be enriched with maps and geolocation Intelligent notification flood protection algorithm (notification suppression) Extended MDM support (MobileIron) for App Config

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May 25, 2018 0

Mobile Business Notifications with Microsoft Dynamics 365 CRM

Mobile Business Notifications with Microsoft Dynamics 365 CRM

Managers and executives are always interested in current company data and KPIs (“key performance indicators”). This includes information about the current monthly and annual turnover. But also promising customer requests (A leads) that may require the collaboration of several departments. And of course also critical technical incidents at customers who need a quick solution to ensure

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December 8, 2017 0

Emergency Notifications for Patient Bedside Monitoring using mobile Apps

Emergency Notifications for Patient Bedside Monitoring using mobile Apps

Modern alerting systems based on mobile apps can achieve significant efficiency gains in  healthcare and reduce the working pressure on nursing staff. Here we describe how such a solution is used for patient and bedside monitoring. Challenges in patient bedside monitoring in hospitals In a hospital, there is an existing patient monitoring system (bedside monitoring system,

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November 20, 2017 0

Mobile Alerting complements SCADA systems in the Utilities Sector

Mobile Alerting complements SCADA systems in the Utilities Sector

Utilities companies represent a particular challenge for modern alarm solutions complementing SCADA systems. Due to the decentralised distribution of installations and plants in rural and urban areas, operation, maintenance and repair are already associated with considerable technical, logistical and personnel expenditure. Several factors that are negligible in centralized scenarios must be taken into account. Location, accessibility,

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November 17, 2017 0

Machine Breakdown Maintenance Call using the AWS IoT Button

Machine Breakdown Maintenance Call using the AWS IoT Button

Urgent breakdown maintenance calls are a common scenario on a shop floor, e.g. in manufacturing or logistics. Response is a critical matter as equipment breakdowns bring your operations to a grinding halt. When a machine breaks down or malfunctions, a maintenance engineer on duty or on call needs to be notified, usually through the machine showing blinking red light or manually

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November 15, 2017 0

AWS CloudWatch Alarms to your mobile phone during after-business hours

AWS CloudWatch Alarms to your mobile phone during after-business hours

If you are using AWS CloudWatch for monitoring your AWS assets 24/7, an effective routing of alarms to IT personnel during after-business-hours is essential for a swift handling of any problems and incidents occurring any given time of the day. This post explains how to route AWS CloudWatch alarms with SIGNL4 to improve your after hour incident response while using

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October 25, 2017 0

Microsoft Flow – send mobile Alert Notifications to your Team

Microsoft Flow – send mobile Alert Notifications to your Team

Microsoft Flow is a great intuitive workflow and process automation app. It provides a simplified graphic workflow orchestration approach. One of the most used actions in flows is sending or forwarding notifications upon events in your business process. Common notification channels email and mobile push through the Microsoft’ Notification connector. If you need to notify your team and

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September 26, 2017 0

Mobile alerts for Cumulocity-managed IoT devices

Mobile alerts for Cumulocity-managed IoT devices

IoT platforms such as Cumulocity by Software AG are a crucial part in a proper “Industry 4.0” implementation. The Deutsche Telekom AG is using Cumulocity for their new IoT products like “Predictive Maintenance” and the “Cloud der Dinge Starterkit”. They are used to connect and organize shop floor machines via the Internet for capturing their data

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September 8, 2017 0

DevOps – Boost Responsiveness with Alerts

DevOps – Boost Responsiveness with Alerts

The key to efficient devops procedures lies in responsiveness, clear responsibility and incident ownership. Alerts and notifications are effective tools to increase these key factors. In today’s agile environments with a demanding customer landscape, a rapid response is essential. Alert notifications, ideally of mobile nature, represent a great tool for continuous attention and swift response. Communication

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September 5, 2017 0

Mobile Push for B2B Communication

Mobile Push for B2B Communication

SIGNL4 provides a simple way to use mobile push notification to effectively communicate with closed client and customer communities. It opens an excellent channel in B2B communication. Generally, mobile push is an effective mean of communication. Attention level is high and the message-open rate is significantly great than what email yields. For particularly important B2B-related information, this

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September 4, 2017 0

Azure Monitor

Azure Monitor

SIGNL4 provides persistent and real-time alert notifications to your admin team. Sending alert notifications exclusively to members on duty reduces response times, notification noise and fatigue. Ownership of alerts improves accountability and ensures real-time transparency. Sample Use Case We will setup an operational alert for an Azure Database. The alert condition will be based on the total

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September 1, 2017 0

Splunk

Splunk

There is no easier way to receive mobile alert notifications from Splunk than using SIGNL4, a lightweight notification app for powerful mobile alerting and alert management. Update: There is now a Splunkbase SIGNL4 app available. Here is video how it works. Splunk custom alerts go mobile SIGNL4 offers a webhook that makes integrations extremely simple. Any search alert you create

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September 1, 2017 0

Custom Weather Alerts on your Mobile

Custom Weather Alerts on your Mobile

Accessing generic weather information on your smartphone is common these days. But what about custom, condition-based alerts? For instance to Inform your employees automatically about severe weather conditions hampering their morning travel to your office Dispatch snow removal teams Set sails if there are high winds Custom mobile alerts can easily be set up with an automation

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August 31, 2017 0

IT Monitoring and Operations

IT Monitoring and Operations

Situation Knowing about IT incidents as fast as possible is key in IT Operations Management to ensure maximum IT uptime. Critical incidents or IT problems are often communicated by email only, typically as a broadcast to the complete team. This leads to confusion about who task responsibility (“broadcast dilemma”) and creates “alert fatigue”. Solution SIGNL4 allows

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August 28, 2017 0