Mobile alerting with tracking & escalation for Alertra
Why SIGNL4
Alertra’s easy to use website monitoring service, including phone and SMS alerts, keeps you in the know when it comes to website outages or slowdowns. They check your websites, website uptime, servers and routers from all around the world to verify they’re working as they should. SIGNL4 adds an additional layer into this workflow providing targeted alerts to on-call team members, augmented alerts for easy visibility and persistent notifications. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
The SIGNL4 team email address intercepts notifications and alerts on call team members. A SIGNL4 webhook can also establish a connection with Alertra to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards Alertra alerts to SIGNL4 for mobile alerting
- Uses JSON payload via Webhook
- Uses SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Website Monitoring
- Web Application Monitoring
- Web Performance Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using Alertra to monitor the up-time of critical servers. We are forwarding website down alerts via webhook to our SIGNL4 team.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
Prerequisites
A SIGNL4 (https://www.signl4.com) account
An Alertra (https://www.alertra.com/) account
Let’s customize a webhook integration within Alertra to make sure that we are sending an alerts that are raised to our SIGNL4 team. From the Main Menu, select Alerts and then choose Integrations. From the system icon select integrations.
Click Create New Integration on the next page and populate the OnDown section. For our example we selected the Slack integration option and changed the Name and URL to match the SIGNL4 webhook.
Ensuring that the device is selected along with the newly created webhook integration will then alert SIGNL4 on-call duty members when a device is unreachable.
That’s it! Alerts will be notified to your SIGNL4 team.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.