Mobile alerting with tracking & escalation for AppDynamics
Why SIGNL4
AppDynamic agents sit across your entire application ecosystem and supporting infrastructure, notifying controllers of real-time performance. Agents send performance data to controllers, and your application performance is visualized through the controller UI. These data collectors and analytics are great for users sitting at the control desk. SIGNL4 is a great extension because the mobile app will alert technicians of critical events in more ways that one. AppDynamics will send an email and SMS for alerts that are raised. SIGNL4 takes it one step further with voice calls and persistent notifications.
How it Works
SIGNL4 team email address established the connection with AppDynamics to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards AppDynamics emails to SIGNL4 for mobile alerting
- Uses SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Server Monitoring
- Resource Monitoring
- Network Analytics
- Application Monitoring
Tickets and incidents will be sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Once you have the AppDynamics agents installed throughout your network, the controller is going to be receiving data collected from those agents. Editing the Alert Policy Actions to direct email communication to your SIGNL4 team is the only configuration that you need to start receiving real time alerts.
The first step in integrating the AppDynamics with SIGNL4 is to create a new Action. From the AppDynamics web portal click on Alerts & Respond and then select Actions.
Create a New Action and make sure that Send an email is selected.
Click OK.
Enter the SIGNL4 team email address in the next box that pops up. You now have an email action that will alert all team members on duty within SIGNL4. But we still need to apply this action with policy.
Select Policies.
Double click on any policies that you have created.
Select the Actions menu option at the top.
Click on the + sign and choose the newly created SIGNL4 email action.
Click Save.
That’s it! The next time a policy is triggered your SIGNL4 team will be alerted. See how you can customize your SIGNL4 alerts with augmenting the title, text, color and icons in the Alert Optimization section below.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.