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Mobile alerting with tracking & escalation for Atera

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 Why SIGNL4

Atera is a hybrid  IT monitoring system for servers, applications, websites and networks.  The monitoring dashboard gives a great overview of your setup but where SIGNL4 comes in is at the alerting level.  Currently Atera will send an email to specified parties when a new ticket is raised.  SIGNL4 allows for those emails to be directed to the right people at the right time.  With on-call duty scheduling and a tiered escalation to a manager, SIGNL4 ensures that the email will not be lost in a sea of emails.

 How it Works

SIGNL4 team email address establishes connection with Atera to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards Atera ticket information to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Server monitoring
  • Application performance monitoring
  • Network connectivity
  • Ticket handling
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are going to forward Atera ticket via email to the SIGNL4 email address.  This will alert all team members on duty via Push, SMS and Voice notifications.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

An Atera (https://www.atera.com/) account

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Once you have all the monitors set in place for the various agents that you have installed, you only need to set the SIGNL4 team email address in the alert notification center.  This contact will notify your SIGNL4 team.  Select Admin on the left and enter the email address under alerts.

This will then send all tickets and raised alerts to the SIGNL4 team.

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That’s it!

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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