Why SIGNL4
Acure is a leading all-in-one cloud-hosted AIOps observability and automation platform to increase your observability and automate remediation. There is a free version available, too.
SIGNL4 extends Acure and adds app-based mobile alerting and incident response including push, SMS text, voice calls, escalations and collaboration. The integrated duty planning helps you to schedule your team’s on-call duties and allows you to see who is on duty at any given time.
How it Works
Acure uses webhooks to submit problem information to SIGNL4. You can simply configure this by using the provided script. Specifically the integration helps you with the following.
Scenarios
Benefits
Problems detected in Acure are sent to SIGNL4 via HTTP request
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
You configure SIGNL4 alerting in the Acure web portal.
In the Acure portal under Actions -> My Scripts you add a new script like the one below. Here, {team-secret} needs to be replaced with your SIGNL4 team secret.
For closing alerts in SIGNL4 when the problem gets cleared in Acure you can modify the X-S4 parameters as described here.
Script:
-- SIGNL4 Webhook API: https://connect.signl4.com/webhook/docs/index.html
-- Specify your SIGNL4 team secret here
local teamSecret = "team-secret"
local requestBody = {
subject = subject,
body = body
}
-- External ID and Status can be used to close an alert in case the problem is cleared in Acure
requestBody["X-S4-ExternalID"] = ""
requestBody["X-S4-Status"] = ""
requestBody["X-S4-Location"] = ""
requestBody["X-S4-SourceSystem"] = "Acure"
local args =
{
uri = "https://connect.signl4.com/webhook/" .. teamSecret,
method = "POST",
body = json.encode(requestBody),
mediaType = "application/json"
}
local response = curl(args)
if (response.err ~= nil) then
print(response.err)
return -- Exit the script early if an error occurs
end
if (response.data.isSuccessStatusCode) == true then
print(response.data.content)
else
print(":( status code " .. response.data.statusCode)
end
You can adapt the parameters according to your needs.
Now you can setup a Rule and an Action under Actions -> Rules&Actions. The Action calls the above SIGNL4 script and the Rule specifies the conditions and then calls the Action.
This is it. Now your SIGNL4 team gets an alert each time Acure detects a critical problem.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.