Respond faster and from anywhere to critical incidents
Adds real-time alert notifications by push, text and voice calls, with tracking and escalations to your Dynatrace
Integrated on-call duty and shift scheduling allows for automated routing of incident alerts to the right people at the right time
User-friendly mobile app for Android and iPhone provides incident management on-the-go
Integrates with a few mouse-clicks into Dynatrace. 2-way integration provides for updates of incidents in Dynatrace from the SIGNL4 mobile app, e.g. confirmations, annotations
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. The company’s services include performance management software for programs running on-premises and in the cloud. SIGNL4 takes the dashboard information and delivers critical alerts directly to the on-call team members’ smart phones and manages everything around your on-call teams.
How it Works
A two-way integration can be configured easily by using the Dynatrace app in SIGNL4. Alternatively, the SIGNL4 webhook establishes connection with Dynatrace to enable mobile notification and alerting capabilities for operations teams.
Benefits and Value-Add
Enables an instant response to critical alerts anywhere, anytime
Reliable and persistent alerting via mobile push, text and voice calls
Targeted mobile notifications with response tracking and automated escalations
Two-way integration including updates back into Dynatrace
Alerts can be enriched with additional details
Powerful mobile app for alert management and anywhere response
Event categorization, routing and automated delivery based on availability, duty schedules, etc.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
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Integration with Dynatrace
There are some alternative options to integrate SIGNL4 with Dynatrace.
Dynatrace App in SIGNL4
This is the easiest and most powerful (two-way) integration.
In your SIGNL4 portal go to Teams -> Apps and activate the Dynatrace app. Here you just need to enter the mentioned parameters and that’s it. Basically you need the URL of your Dynatrace instance and the API key. All parameters are described more in detail directly in the app settings (click the question mark).
When the setup is complete SIGNL4 will automatically pull new events from Dynatrace and create alerts accordingly.
The integration offers the following features:
Problems of your choice are polled from Dynatrace automatically
Option to exclude problems created during maintenance
Ability to annotate Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
Ability to close Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
When problems are closed in Dynatrace, the corresponding alerts in SIGNL4 are closed as well
Alternative: One-Way Webhook Integration
If you want a simple one-way integration for sending alerts from Dynatrace to SIGNL4 you can also use webhooks.
You can configure this in your Dynatrace portal under Settings -> Integration -> Problem notifications. Here you can add a new custom notification and enter the SIGNL4 webhook URL including your team secret as Webhook URL. The custom payload contains the JSON date including placeholders. You can leave the default or adapt it to your needs.
To determine when an alert should be sent, you may want to adjust the problem alerting profiles (Settings -> Alerting -> Problem alerting profiles).
Tips & Tricks
SIGNL4 can further increase the visibility of alerts through its Signals and Services categories. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. You can also augment ticket alerts with maps or change the subject or message to a more comprehensible content.
Alert categories in SIGNL4 also allow to group ticket alerts and even to route those ticket notifications to your staff based on skills or other criteria. Screenshots show how to override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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