On-Call Alerting and Management for Dynatrace

Respond faster and from anywhere to critical incidents


Mobile Alerts

Adds real-time alert notifications by push, text and voice calls, with tracking and escalations to your Dynatrace


Integrated on-call duty and shift scheduling allows for automated routing of incident alerts to the right people at the right time

Mobile App

User-friendly mobile app for Android and iPhone provides incident management on-the-go

2-way Integration

Integrates with a few mouse-clicks into Dynatrace. 2-way integration provides for updates of incidents in Dynatrace from the SIGNL4 mobile app, e.g. confirmations, annotations



Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. The company’s services include performance management software for programs running on-premises and in the cloud.  SIGNL4 takes the dashboard information and delivers critical alerts directly to the on-call team members’ smart phones and manages everything around your on-call teams.

 How it Works

A two-way integration can be configured easily by using the Dynatrace app in SIGNL4. Alternatively, the SIGNL4 webhook establishes connection with Dynatrace to enable mobile notification and alerting capabilities for operations teams.

 Benefits and Value-Add

  • Enables an instant response to critical alerts anywhere, anytime
  • Reliable and persistent alerting via mobile push, text and voice calls
  • Targeted mobile notifications with response tracking and automated escalations
  • Two-way integration including updates back into Dynatrace
  • Alerts can be enriched with additional details
  • Powerful mobile app for alert management and anywhere response
  • On-call scheduling to alert the right people at the right time
  • A service hotline with call-routing or voice mailbox alerts can be provided by SIGNL4


  • 24×7 IT operations
  • IT Operations with On-Call Teams
  • After-business-hours Customer Service Hotline

 Integration Type

  • Full built-in 2-way connector for Dynatrace
  • Agentless, no-code integration
Functional Principle SIGNL4

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery based on availability, duty schedules, etc.

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

Integration with Dynatrace

There are some alternative options to integrate SIGNL4 with Dynatrace.

Dynatrace App in SIGNL4

This is the easiest and most powerful (two-way) integration.

In your SIGNL4 portal go to Teams -> Apps and activate the Dynatrace app. Here you just need to enter the mentioned parameters and that’s it. Basically you need the URL of your Dynatrace instance and the API key. All parameters are described more in detail directly in the app settings (click the question mark).

When the setup is complete SIGNL4 will automatically pull new events from Dynatrace and create alerts accordingly.

The integration offers the following features:

  • Problems of your choice are polled from Dynatrace automatically
  • Option to exclude problems created during maintenance
  • Ability to annotate Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • Ability to close Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • When problems are closed in Dynatrace, the corresponding alerts in SIGNL4 are closed as well


Alternative: One-Way Webhook Integration

If you want a simple one-way integration for sending alerts from Dynatrace to SIGNL4 you can also use webhooks.

You can configure this in your Dynatrace portal under Settings -> Integration -> Problem notifications. Here you can add a new custom notification and enter the SIGNL4 webhook URL including your team secret as Webhook URL. The custom payload contains the JSON date including placeholders. You can leave the default or adapt it to your needs.

To determine when an alert should be sent, you may want to adjust the problem alerting profiles (Settings -> Alerting -> Problem alerting profiles).

Tips & Tricks


Alert Optimization

SIGNL4 can further increase the visibility of alerts through its Signals and Services categories. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. You can also augment ticket alerts with maps or change the subject or message to a more comprehensible content.

Alert categories in SIGNL4 also allow to group ticket alerts and even to route those ticket notifications to your staff based on skills or other criteria. Screenshots show how to override text, colors and titles are triggered by keywords set within the mobile app.

Related Integrations





AT&T IoT Platform


AWS IoT Button


Axonize (now Platon)


Building Management Systems


Camunda BPM





Industry 4.0 / IoT

Cumulocity from Software AG

Industry 4.0 / IoT




IoT / IT Ops





Gimasi Service Button



Industry 4.0 / IoT

ifm IO-Link

Industry 4.0 / IoT

IXON Cloud


Kaa IoT




Melrose Labs SMS

Industry 4.0 / IoT

Azure IoT