On-Call Alerting and Management for Dynatrace

Respond faster and from anywhere to critical incidents

5stars

Mobile Alerts

Adds real-time alert notifications by push, text and voice calls, with tracking and escalations to your Dynatrace

Scheduling

Integrated on-call duty and shift scheduling allows for automated routing of incident alerts to the right people at the right time

Mobile App

User-friendly mobile app for Android and iPhone provides incident management on-the-go

2-way Integration

Integrates with a few mouse-clicks into Dynatrace. 2-way integration provides for updates of incidents in Dynatrace from the SIGNL4 mobile app, e.g. confirmations, annotations

dynatrace_350x200
Slider_1

 Why SIGNL4

Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. The company’s services include performance management software for programs running on-premises and in the cloud.  SIGNL4 takes the dashboard information and delivers critical alerts directly to the on-call team members’ smart phones and manages everything around your on-call teams.

 How it Works

A two-way integration can be configured easily by using the Dynatrace app in SIGNL4. Alternatively, the SIGNL4 webhook establishes connection with Dynatrace to enable mobile notification and alerting capabilities for operations teams.

 Integration Capabilities

  • Forwards Dynatrace alerts to SIGNL4 for real-time mobile alerting
  • Uses a SIGNL4 app or webhook to connect to your SIGNL4 team
  • Powerful mobile app for alert management and anywhere response
  • Two-way integration including updates back into Dynatrace
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a particular problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time
  • A service hotline with call-routing or voice mailbox alerts can be provided by SIGNL4

 Scenarios

  • 24×7 IT operations
  • IT Operations with On-Call Teams
  • After-business-hours Customer Service Hotline
Functional Principle SIGNL4

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE
There are some alternative options to integrate SIGNL4 with Dynatrace.

Dynatrace App in SIGNL4

This is the easiest and most powerful (two-way) integration.

In your SIGNL4 portal go to Teams -> Apps and activate the Dynatrace app. Here you just need to enter the mentioned parameters and that’s it. Basically you need the URL of your Dynatrace instance and the API key. All parameters are described more in detail directly in the app settings (click the question mark).

When the setup is complete SIGNL4 will automatically pull new events from Dynatrace and create alerts accordingly.

The integration offers the following features:

  • Problems of your choice are polled from Dynatrace automatically
  • Option to exclude problems created during maintenance
  • Ability to annotate Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • Ability to close Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • When problems are closed in Dynatrace, the corresponding alerts in SIGNL4 are closed as well

dynatrace-webhook

Alternative: One-Way Webhook Integration

If you want a simple one-way integration for sending alerts from Dynatrace to SIGNL4 you can also use webhooks.

You can configure this in your Dynatrace portal under Settings -> Integration -> Problem notifications. Here you can add a new custom notification and enter the SIGNL4 webhook URL including your team secret as Webhook URL. The custom payload contains the JSON date including placeholders. You can leave the default or adapt it to your needs.

To determine when an alert should be sent, you may want to adjust the problem alerting profiles (Settings -> Alerting -> Problem alerting profiles).

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization_frames

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

Related Integrations

Camunda BPM

Business / IoT

Datacake

IoT

Gimasi Service Button

IoT

Icinga2

IoT / IT Ops

ifm IO-Link

Industry 4.0 / IoT

Melrose Labs SMS

Industry 4.0 / IoT

PRTG Network Monitor

IoT / IT Ops

ServiceNow

IoT / IT Ops

Widgelix

IoT

Ready for a free 30-days trial?