On-Call Alerting and Management for Dynatrace

Respond faster and from anywhere to critical incidents

5stars

Mobile Alerts

Adds real-time alert notifications by push, text and voice calls, with tracking and escalations to your Dynatrace

Scheduling

Integrated on-call duty and shift scheduling allows for automated routing of incident alerts to the right people at the right time

Mobile App

User-friendly mobile app for Android and iPhone provides incident management on-the-go

2-way Integration

Integrates with a few mouse-clicks into Dynatrace. 2-way integration provides for updates of incidents in Dynatrace from the SIGNL4 mobile app, e.g. confirmations, annotations

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 Why SIGNL4

Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. The company’s services include performance management software for programs running on-premises and in the cloud.  SIGNL4 takes the dashboard information and delivers critical alerts directly to the on-call team members’ smart phones and manages everything around your on-call teams.

 How it Works

A two-way integration can be configured easily by using the Dynatrace app in SIGNL4. Alternatively, the SIGNL4 webhook establishes connection with Dynatrace to enable mobile notification and alerting capabilities for operations teams.

 Integration Capabilities

  • Forwards Dynatrace alerts to SIGNL4 for real-time mobile alerting
  • Uses a SIGNL4 app or webhook to connect to your SIGNL4 team
  • Powerful mobile app for alert management and anywhere response
  • Two-way integration including updates back into Dynatrace
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a particular problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time
  • A service hotline with call-routing or voice mailbox alerts can be provided by SIGNL4

 Scenarios

  • 24×7 IT operations
  • IT Operations with On-Call Teams
  • After-business-hours Customer Service Hotline
Functional Principle SIGNL4

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE
There are some alternative options to integrate SIGNL4 with Dynatrace.

Dynatrace App in SIGNL4

This is the easiest and most powerful (two-way) integration.

In your SIGNL4 portal go to Teams -> Apps and activate the Dynatrace app. Here you just need to enter the mentioned parameters and that’s it. Basically you need the URL of your Dynatrace instance and the API key. All parameters are described more in detail directly in the app settings (click the question mark).

When the setup is complete SIGNL4 will automatically pull new events from Dynatrace and create alerts accordingly.

The integration offers the following features:

  • Problems of your choice are polled from Dynatrace automatically
  • Option to exclude problems created during maintenance
  • Ability to annotate Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • Ability to close Dynatrace problems from the SIGNL4 mobile app (e.g. by on-call staff)
  • When problems are closed in Dynatrace, the corresponding alerts in SIGNL4 are closed as well

problems

Setting up Email Integration

Create an account and install the monitor on the host machine.

Select Problems from the left menu item.

setupNotifications

Click Set up notifications.

setupemail

Click Email in the list of connections provided.

problemnotificationsetup

The next step is the email configuration.

Enter SIGNL4 Team as display name.

To address is the SIGNL4 Team email address (CC is optional).

Select subject parameters.

Assign an Alerting profile. For the basic setup Default is fine.

Once the email address is tested it can then be saved and used as a custom notification profile.

customIntegration

Setting up Webhook Integration

Click Set up notifications. Click Custom Integration.

Dyntrace_customintegration_webhook

Fill out the Webhook URL and payload parameters.

Test out the configuration and then save the connection.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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