Mobile alerting with tracking & escalation for EventSentry
Why SIGNL4
EventSentry is a great monitoring tool to receive network analytics, AD monitoring, threat intelligence and more. Alerts are sent via email to designate addresses for alerting purposes. SIGNL4 takes the email out of the inbox and delivers it straight to your technicians’ smart phones. With on-call scheduling and tiered escalation, you can ensure that critical alerts are not lost in the sea of emails.
How it Works
SIGNL4 team email address establishes connection with EventSentry to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards EventSentry alerts to SIGNL4 for mobile alerting
- Uses SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Server Monitoring
- Resource Monitoring
- Network Analytics
- AD Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Set SIGNL4 team email as an alert action. Under the Actions menu click on Add Action.
Under Recipients put in the SIGNL4 team email address and populate the necessary server information.
Once the test connection has been made successfully, you will see a new option in the monitoring tools for S4 Team email. Here is an example of how to select this option for the Heartbeat Monitor.
Emails will arrive as follows.
SIGNL4 can easily separate this data into easy to read format within the mobile app.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.