Mobile alerting with tracking & escalation for EventSentry
EventSentry is a great monitoring tool to receive network analytics, AD monitoring, threat intelligence and more. Alerts are sent via email to designate addresses for alerting purposes. SIGNL4 takes the email out of the inbox and delivers it straight to your technicians’ smart phones. With on-call scheduling and tiered escalation, you can ensure that critical alerts are not lost in the sea of emails.
How it Works
SIGNL4 team email address establishes connection with EventSentry to enable mobile notification and alerting capabilities for operational and network teams.
Forwards EventSentry alerts to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team
Staff can acknowledge and take ownership for critical events that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Set SIGNL4 team email as an alert action. Under the Actions menu click on Add Action.
Under Recipients put in the SIGNL4 team email address and populate the necessary server information.
Once the test connection has been made successfully, you will see a new option in the monitoring tools for S4 Team email. Here is an example of how to select this option for the Heartbeat Monitor.
Emails will arrive as follows.
SIGNL4 can easily separate this data into easy to read format within the mobile app.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.