Mobile alerting with tracking & escalation for BigPanda
BigPanda is an artificial intelligence software that detects and analyzes problems in IT systems. It provides capabilities for event correlation, root cause analysis, event enrichment and more.
IT staff and mobile workers are not able to sit in front of a dashboard to actively monitor incidents all the time. SIGNL4 enhances BigPanda to notify the mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
How it Works
BigPanda compatibility allows you to distribute operational alerts to a mobile SIGNL4 teams by using a webhook integration. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
IT staff is alerted via mobile push, text and call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate with team members to address a particular problem (in-alert chat)
On-call scheduling to alert the right people at the right time
A webhook integration establishes the connection from BigPanda to SIGNL4
Incidents in BigPanda are sent to SIGNL4 via the native integration
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
SIGNL4 is available as webhook integration in BigPanda. This allows incidents to be forwarded to SIGNL4 via AutoShare.
First you need to create the webhook integration with SIGNL4.
In your BigPanda web portal go to “Integrations” -> “New Integration”
Then, go to “Webhooks” and click “Integrate”
Here, create an “App Key”, enter a name and than click “Generate API Key”
Configure the webhook and enter your SIGNL4 webhook URL including the team secret
Click “Configure Webhook” and that is it
Now you can configure AutoShare to forward events to your SIGNL4 team.
Go to “Settings” -> “AutoShare -> “Create AutoShare”
Choose your “Environment”
Then, select the SIGNL4 webhook you have created in the previous step under “Escalate via”
Enter a personal message as additional information (optional)
Click “Create” and that is it
Now PigPanda will notify your SIGNL4 team when critical incidents occur.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.