Why SIGNL4

ConnectWise Automate is a monitoring and ticketing system to help you identify critical issues in your IT infrastructure. Monitoring can be done on-premise or remotely. When issues arise, ConnectWise will email the respective parties that an issue needs to be addressed.  The ticketing system helps keep critical issues separate from those less than urgent occurrences. But what if you are not watching your emails or sitting at the service desk with the dashboard in front of you?  This is where SIGNL4 comes in. Integrating ConnectWise monitoring tools with SIGNL4’s reliable and instant notifications will ensure that the technicians know immediately that there is a new issue. All delivered directly to their smartphone, wherever they are.

 How it Works

SIGNL4 can retrieve detailed ticket information sent from ConnectWise via SIGNL4 email forwarding. On-call users responsible for such tickets will receive mobile alerts and can take ownership and even collaborate with peers if needed.

 Integration Capabilities

• Forwards ticketing information to SIGNL4 for mobile alerting
• Alerts team via mobile push, text and voice
• Uses Email configuration to connect to your SIGNL4 team
• Staff can acknowledge tickets and take ownership
• Alerts are escalated in case of no response
• On-call scheduling to alert the right people at the right time

 Scenarios

• Ticket Management
• Network Analysis
• Server Performance