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Mobile alerting with tracking & escalation for AppOptics

AppOptic_S4_Alert

 Why SIGNL4

AppOptics is a hybrid monitoring service from SolarWinds. Performance monitors are easy to configure, and notifications channels are configured with just a few clicks.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with AppOptics to enable mobile notification and alerting capabilities for operational and network teams.  Event data can also be sent via a JSON POST to the SIGNL4 webhook.

 Integration Capabilities

  • Forwards AppOptics incidents to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Webhook integration with customized JSON payload
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application Performance Monitoring
  • Server Resource Monitoring
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Tickets and incidents will be sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using AppOptics to monitor the heartbeat of critical servers.  We are setting up a webhook to send alerts to the SIGNL4 team when the server is unreachable.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

An AppOptics (https://www.appoptics.com/) account

AppOptics_CreateAlert1

We will create a new rule that monitors the health of a Virtual Machine. Upon creating the rule, set the Name and Description of the alert.

AppOptics_CreateAlert3

On the Conditions tab set the policy rules in which need to be met to trigger the alert.

AppOptics_CreateAlert2

Finally, the notifications tab – this is where SIGNL4 comes in. You can choose to add an email channel using the SIGNL4 team email.  Alternatively, you can configure a Webhook and simply putting in the team specific webhook URL will forward the data to SIGNL4.

AppOptic_S4_Alert

Now whenever the VM server is unreachable an alert will trigger within AppOptics and send the event data to SIGNL4 via a JSON Post.  Customized messages are available within the alert policy.  SIGNL4 will receive the parameters and separate it out in an easy to read format.

Alerts can be augments so that the appropriate color, icon and message is displayed within the mobile app. This is done in the Services & Systems section of the mobile app settings.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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