Mobile alerting with tracking & escalation for Autotask
Autotask is a 100% SaaS CRM and ticketing solution. With comprehensive graphs and user specific data it provides the user that only they need to know. SIGNL4 is a great compliment to Autotask, particularly in the ticketing department. SIGNL4 relieves the need to constantly check emails or visit the ticket dashboard. Users can respond to open tickets the moment they are created from wherever they are.
How it Works
SIGNL4 can retrieve detailed ticket information sent from Autotask via the SIGNL4 Webhook URL. Ticket data will be neatly categorized in an easy to read format and sent to the team. On-call users will receive the alert and can take ownership and even collaborate with peers if needed.
Forwards ticketing information to SIGNL4 for mobile alerting
Alerts team via mobile push, text and voice
Uses Email and Webhook configuration to connect to your SIGNL4 team
Staff can acknowledge tickets and take ownership
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Customer Relationship Management (CRM)
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Email Integration – forward any ticket to your SIGNL4 team for a quick response and resolution to an open issue.
Open the ticket and click on the Forward icon at the top.
Select the Notification tab.
Input the SIGNL4 team email address in the other Email(s) section.
Click Save & Close.
Webhook Integration – Configuring a webhook URL and assigning it to a Workflow will ensure automatic delivery of ticket information to your SIGNL4 team.
From the Admin Menu select Extension and Integrations.
Select Other Extensions and Tools.
Click on Extension Callout (Tickets).
Add New Extension Callout.
From the GENERAL TAB:
Give it a name
Insert the SIGNL4 webhook URL
HTTP Method should be set to POST:
Data Format should be XML
Click Save and Close
Editing WorkFlow Rules
From the Admin Menu select Workflow Rules.
Edit the rule that you wish to go out for alerting (such as Critical Ticket Notification).
Under Actions Select the drop down menu in Then Execute Extension Callout.
Select SIGNL4 Webhook.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.