Mobile alerting with tracking & escalation for Autotask

Why SIGNL4

Autotask is a 100% SaaS CRM and ticketing solution. With comprehensive graphs and user specific data it provides the user that only they need to know. SIGNL4 is a great compliment to Autotask, particularly in the ticketing department. SIGNL4 relieves the need to constantly check emails or visit the ticket dashboard. Users can respond to open tickets the moment they are created from wherever they are.

How it Works

SIGNL4 can retrieve detailed ticket information sent from Autotask via the SIGNL4 Webhook URL. Ticket data will be neatly categorized in an easy to read format and sent to the team. On-call users will receive the alert and can take ownership and even collaborate with peers if needed.

Integration Capabilities

Forwards ticketing information to SIGNL4 for mobile alerting
Alerts team via mobile push, text and voice
Uses Email and Webhook configuration to connect to your SIGNL4 team
Staff can acknowledge tickets and take ownership
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time

Scenarios

Customer Support
Asset Management
Customer Relationship Management (CRM)

How To Integrate

Email Integration – forward any ticket to your SIGNL4 team for a quick response and resolution to an open issue.

Open the ticket and click on the Forward icon at the top
Select the Notification tab
Input the SIGNL4 team email address in the Other Email(s) section
Click Save & Close

Webhook Integration – Configuring a webhook URL and assigning it to a Workflow will ensure automatic delivery of ticket information to your SIGNL4 team.

From the Admin Menu select Extension and Integrations
Select Other Extensions and Tools
Click on Extension Callout (Tickets)
Add New Extension Callout
1. From the GENERAL TAB
  1. Give it a name
  2. Insert the SIGNL4 webhook URL

HTTP Method should be set to POST

Data Format should be XML
Click Save and Close

Editing WorkFlow Rules

From the Admin Menu select Workflow Rules
Edit the rule that you wish to go out for alerting (such as Critical Ticket Notification)
Under Actions Select the drop down menu in Then Execute Extension Callout
Select SIGNL4 Webhook
Click Save

Alert Optimization

SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

Change Alert Color and Override Title + Text

Override text, colors and titles are triggered by keywords set within the mobile app.