Autotask is a 100% SaaS CRM and ticketing solution. With comprehensive graphs and user specific data it provides the user that only they need to know. SIGNL4 is a great compliment to Autotask, particularly in the ticketing department. SIGNL4 relieves the need to constantly check emails or visit the ticket dashboard. Users can respond to open tickets the moment they are created from wherever they are.
How it Works
SIGNL4 can retrieve detailed ticket information sent from Autotask via the SIGNL4 Webhook URL. Ticket data will be neatly categorized in an easy to read format and sent to the team. On-call users will receive the alert and can take ownership and even collaborate with peers if needed.
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Email Integration – forward any ticket to your SIGNL4 team for a quick response and resolution to an open issue.
Open the ticket and click on the Forward icon at the top.
Webhook Integration – Configuring a webhook URL and assigning it to a Workflow will ensure automatic delivery of ticket information to your SIGNL4 team.
From the Admin Menu select Extension and Integrations.
Select Other Extensions and Tools.
Click on Extension Callout (Tickets).
Add New Extension Callout.
From the GENERAL TAB:
HTTP Method should be set to POST:
Edit the rule that you wish to go out for alerting (such as Critical Ticket Notification).
Under Actions Select the drop down menu in Then Execute Extension Callout.
Select SIGNL4 Webhook.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.