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Mobile alerting with tracking & escalation for Centreon

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 Why SIGNL4

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Centreon is headquartered in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse.

The integration of Centreon with SIGNL4 enables the fast and reliable alerting of IT staff and IT on-call teams before small problems become big disasters.

 How it Works

SIGNL4 is natively available in Centreon. Using the SIGNL4 app, you can easily alert your team through an automated workflow via push, SMS text and voice calls and including escalation, duty scheduling and collaboration.

 Integration Capabilities

  • IT staff is alerted via mobile push, text and call
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate within an alert to address a particular problem
  • Inbound webhook establishes connection from Centreon to SIGNL4
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • System Monitoring
  • Application Monitoring
  • Network Monitoring
  • Database Monitoring
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Events in Centreon are retrieved via the SIGNL4 connector app incl. back channel for updating tickets

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE
SIGNL4 is available as a build-in notification channel. You can configure it directly in your Broker settings.

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Go to “Configuration > Pollers > Broker configuration” menu and edit the ‘central-broker-master’ configuration

Add a new “Generic – Stream Connector” output type.

Configure output parameters (‘team_secret’ is mandatory). This is your SIGNL4 team secret.

 

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Export the configuration for your Central Server.

Enjoy and start managing Centreon alerts from your SIGNL4 mobile app.

Advanced instructions about how to configure the Centreon SIGNL4 connector are available here.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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