Mobile alerting with tracking & escalation for Centreon
Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. Centreon is trusted by organizations of all sizes across a wide range of public and private sectors. Centreon is headquartered in Paris and Toronto, with sales offices in Geneva, Luxembourg and Toulouse.
The integration of Centreon with SIGNL4 enables the fast and reliable alerting of IT staff and IT on-call teams before small problems become big disasters.
How it Works
SIGNL4 is natively available in Centreon. Using the SIGNL4 app, you can easily alert your team through an automated workflow via push, SMS text and voice calls and including escalation, duty scheduling and collaboration.
IT staff is alerted via mobile push, text and call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Inbound webhook establishes connection from Centreon to SIGNL4
On-call scheduling to alert the right people at the right time
Events in Centreon are retrieved via the SIGNL4 connector app incl. back channel for updating tickets
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE SIGNL4 is available as a build-in notification channel. You can configure it directly in your Broker settings.
Go to “Configuration > Pollers > Broker configuration” menu and edit the ‘central-broker-master’ configuration
Add a new “Generic – Stream Connector” output type.
Configure output parameters (‘team_secret’ is mandatory). This is your SIGNL4 team secret.
Export the configuration for your Central Server.
Enjoy and start managing Centreon alerts from your SIGNL4 mobile app.
Advanced instructions about how to configure the Centreon SIGNL4 connector are available here.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.