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Mobile alerting with tracking & escalation for Datadog

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 Why SIGNL4

Datadog’s monitoring tools have many metrics and graphs.  The limitation is the delivery methods on which that critical information is delivered.  Datadog can send an email but that seems to be where the delivery methods stop.  SIGNL4 can receive those emails sent from Datadog and reliably notifies active staff through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation.

 How it Works

SIGNL4 notifies teams on their mobile devices when custom alert conditions are met in Datadog. The integration is done using the SIGNL4 webhook and you are instantly connected to Datadog’s monitors via your smartphone. You can also add custom options in the configurations section.

 Integration Capabilities

  • IT staff is alerted via mobile push, text and voice
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate within an alert to address a particular problem
  • Inbound webhook and email establishes connection from a Datadog dashboard to a SIGNL4 team
  • Alerts that are closed in Datadog are automatically closed in the SIGNL4 app as well
  • On-call scheduling to alert the right people at the right time

Scenarios

  • APM Monitoring
  • DevOps
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Tickets and incidents in Datadog are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE
You can find a detailed description on how the webhook integration works here. This one supports sending alerts as well as alert resolutions in case the issue has been closed on Datadog side.

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Alternative Methods

Email: Inside each monitor there is a section to include a message for an alert.  Here is where you add the SIGNL4 email address.

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Webhook: From the Datadog web interface select Integrations and search for webhooks.

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Hover over the icon and click on Install.  The following window will appear – click on Configuration.

 

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At the bottom of the Configuration tab there is a section to input a Name and URL.  Once finished, click on Install Integration.

In any message that is sent out via Datadog, add the @webhook-SIGNL4 (where SIGNL4 is the name you specified in the Configuration.  This will send alert metrics, comments and any other information that would normally be sent via email, directly to users who are On-Duty within SIGNL4.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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