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Mobile alerting with tracking & escalation for StatusCake

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 Why SIGNL4

StatusCake is a cloud-based website, server and performance monitor with easy to configure dashboards and user setup.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with StatusCake to enable mobile notification and alerting capabilities for operational and network teams.  StatusCake can also receive a JSON POST via Webhook in which SIGNL4 will receive critical data and alert on duty team members.

 Integration Capabilities

  • Forwards StatusCake incidents to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Webhook integration with customized JSON payload
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Website Monitoring
  • Server Up-time Monitoring
  • Performance Monitoring
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using StatusCake to monitor the up-time of critical servers.  We are setting up a PING alert that will email the SIGNL4 team when a server is unreachable.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com.

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A StatusCake (https://www.statuscake.com) account

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Upon signing up for StatusCake you are immediately asked for a Website to monitor. In this case we used an application hosted on an Azure virtual machine.

Set the time for 5 min.

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Specify who should receive the alert via email

This quick and easy setup is great for users exploring StatusCake for the first time.

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For existing Status Cake users, a contact group needs to be created. This group can be notified via email and webhook. In the screenshot below is where you set the delivery method for the alerts.

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Next edit an existing test and set the contact group as shown below.  Once you have the SIGNL4 Team selected as the group to be notified, on-call team members will receive the alerts that occur in real-time.

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SIGNL4 alerts can be augmented so that the appropriate color, icon and message is displayed within the mobile app.  This is done in the Services & Systems section of the settings.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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