Mobile alerting with tracking & escalation for StatusCake
StatusCake is a cloud-based website, server and performance monitor with easy to configure dashboards and user setup. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with StatusCake to enable mobile notification and alerting capabilities for operational and network teams. StatusCake can also receive a JSON POST via Webhook in which SIGNL4 will receive critical data and alert on duty team members.
Forwards StatusCake incidents to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team
Webhook integration with customized JSON payload
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Server Up-time Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using StatusCake to monitor the up-time of critical servers. We are setting up a PING alert that will email the SIGNL4 team when a server is unreachable.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
Upon signing up for StatusCake you are immediately asked for a Website to monitor. In this case we used an application hosted on an Azure virtual machine.
Set the time for 5 min.
Specify who should receive the alert via email
This quick and easy setup is great for users exploring StatusCake for the first time.
For existing Status Cake users, a contact group needs to be created. This group can be notified via email and webhook. In the screenshot below is where you set the delivery method for the alerts.
Next edit an existing test and set the contact group as shown below. Once you have the SIGNL4 Team selected as the group to be notified, on-call team members will receive the alerts that occur in real-time.
SIGNL4 alerts can be augmented so that the appropriate color, icon and message is displayed within the mobile app. This is done in the Services & Systems section of the settings.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.