site24x7

Mobile alerting with tracking & escalation for Site 24x7

SiteS4alert11

 Why SIGNL4

Site 24×7 is a hybrid Server and performance monitor with easy to configure dashboards and user setup.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with Site 24×7 to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards Site 24×7 incidents to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Website Monitoring
  • Server Up-time Monitoring
  • Performance Monitoring
FS_neu_2

Tickets and Incidents are sent to SIGNL4

 

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using Site 24×7 to monitor the up-time of critical servers.  We are setting up an end user with the SIGNL4 email address to send alerts when a Hyper-V VM can not be reached.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com.

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A Site 24×7 https://www.site24x7.com) account

monitor

For this integration we will use the downloadable agent and install it to a Hyper-V VM. From the Home screen select the Hyper-V button under Virtual Infrastructure Monitoring.

Site_install_agent

Select the Windows logo.

Download the agent and follow the instructions on the Site24x7 website.

Site_VMserver

Within a few minutes you will see the server show up on the site under Sever monitor > Servers.

site_stats

By default, the following monitors are setup. Click the + sign to add more.

site_addmonitor

We added a resource check as shown below.

Site247_alert_user

Next we need to connect SIGNL4 to Site24x7 by creating a user with the SIGNL4 team email address. Under the Admin section under Users & Alerts click Add User and enter in the details for this user.

SiteS4alert11
SiteS4alert1

Upon creating the contact you will immediately get an alert within SIGNL4 to confirm and join the organization. Follow the link in the alert and create the login.

All on-duty team members will start receiving the alerts generated from Site 24×7 as they happen in real-time.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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