simpleops

Mobile alerting with tracking & escalation for SimpleOps

simpleopsalert1

 Why SIGNL4

SimpleOps is a cloud based site monitoring solution that is very lightweight and easy to get started.  Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account.  Additional channels such as push, slack and messenger are also available.   SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 establishes a connection with SimpleOps via webhook to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • SimpleOps emails are sent to SIGNL4 for mobile alerting
  • Webhook integration
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application Monitoring
  • Server Monitoring
  • SSL Monitoring
FS_neu_2

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using SimpleOps to monitor the heartbeat of critical servers.  We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A SimpleOps (https://simpleops.io/) account

Simpleops_monitor

First, lets add a monitor. On the Pages menu option, click on the New Monitor button.

Enter a URL to monitor and click Save.

simpleops_email

Next, we need to add the alert notifications. By default, the email address signed up will receive these alerts.

SimpleOps_S4_webhook

We are going to add the SIGNL4 Webhook so ensure that on-duty team members get notified on their cell via push, sms and voice call. From the Alerts menu option select Channels and then Webhook Notifications.

Enter the team specific webhook URL and click Save.

simpleopsalert1

The next time the site goes down, all SIGNL4 team members will receive notifications via the mobile app, SMS and Voice calls.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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