Mobile alerting with tracking & escalation for SimpleOps
SimpleOps is a cloud based site monitoring solution that is very lightweight and easy to get started. Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account. Additional channels such as push, slack and messenger are also available. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 establishes a connection with SimpleOps via webhook to enable mobile notification and alerting capabilities for operational and network teams.
SimpleOps emails are sent to SIGNL4 for mobile alerting
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using SimpleOps to monitor the heartbeat of critical servers. We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
First, lets add a monitor. On the Pages menu option, click on the New Monitor button.
Enter a URL to monitor and click Save.
Next, we need to add the alert notifications. By default, the email address signed up will receive these alerts.
We are going to add the SIGNL4 Webhook so ensure that on-duty team members get notified on their cell via push, sms and voice call. From the Alerts menu option select Channels and then Webhook Notifications.
Enter the team specific webhook URL and click Save.
The next time the site goes down, all SIGNL4 team members will receive notifications via the mobile app, SMS and Voice calls.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.