Mobile alerting with tracking & escalation for Hyperping
Why SIGNL4
Hyperping is a cloud-based monitoring system. This tool is perfect monitoring the status of your servers and applications to make sure they are reachable. The monitoring dashboard gives a great overview of your setup but where SIGNL4 comes in is at the alerting level. Server DOWN status will be sent via email to the SIGNL4 team by creating a new teammate within Hyperping. With on-call duty scheduling and a tiered escalation to a manager, SIGNL4 ensures that the email will not be lost in a sea of emails.
How it Works
Hyperping status will be routed upon creation to the SIGNL4 on-call duty team using the team specific email address.
Integration Capabilities
- Forwards Hyperping status information to SIGNL4 for mobile alerting
- Uses email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Website Monitoring
- Application Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are going to forward Hyperping status information via email to the SIGNL4 team. This will alert all team members on duty via Push, SMS and Voice notifications.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A Hyperping (https://Hyperping.io) account
In order to not disturb any of the current workflows you may already have setup, we are simply going to add a new teammate within Hyperping that will forward status information to the SIGNL4 team.
To do this follow these steps:
1. Login to the Hyperping admin console
2. Click Teammates
3. Enter the SIGNL4 team email address
4. You will receive an alert to your SIGNL4 app – just click on the link provided and create a password to login
5. The teammate is now created and able to receive alerts
6. We setup a monitor and then shut down access to the URL generate an alert. This alert was received in the SIGNL4 app.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.