Why SIGNL4
TOPdesk is an IT Help desk solution providing both a user and admin web portals. TOPdesk tickets can be forwarded via email, SMS and to external systems via web-hooks. This is where SIGNL4 comes in. Help desk tickets will be identified sooner and resolved quicker, reducing downtime and saving money! Persistent notifications and tier escalation within SIGNL4 ensures that critical alarms are not missed. Issues are taken beyond the dashboard and inbox and delivered via Push, SMS, and Voice.
How it Works
The SIGNL4 team receives TOPdesk ticket information via webhook and then alerts on-call duty members of the issues in real time using push, SMS and voice.
Integration Capabilities
Scenarios
In our example we are forwarding TOPdesk ticketing information to our SIGNL4 account. Details about the First Line Call will be sent immediately to the SIGNL4 team as soon as a user submits a request.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A TOPdesk (https://www.topdesk.com/us/) account
Integration Steps
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.