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Mobile alerting with tracking & escalation for Microsoft SCOM

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 Why SIGNL4

SIGNL4 provides a convenient, out-of-the-box solution to send mobile SCOM alerts to your on duty ops team. The mobile app will send alert notifications persistently until a team member acknowledges the issue to ensure alerts are handled.

 How it Works

Using a SIGNL4 team-dedicated email address, Microsoft SCOM can send automated push notifications to team members.

 Integration Capabilities

  • Acknowledge, track, and act on open alerts in SIGNL4
  • Fix progress can be communicated via ChatOps in SIGNL4
  • Alerts are autonomously sent out to SIGNL4 users whenever designated criteria is met in an area of interest
  • When team members clock-in they will immediately start receiving SCOM notifications
  • A SMTP channel is created to send push notifications out of SCOM and to SIGNL4 users
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Systems monitoring
  • Data security
  • Application Management
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

Learn how to configure your own SIGNL4 team with Microsoft SCOM on our blog.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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