opmanager

Mobile alerting with tracking & escalation for ManageEngine OpManager

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 Why SIGNL4

ManageEngine OpManager is an end-to-end network management software for heterogeneous, multi-vendor enterprise IT networks. It offers a unified approach to scale and manage distributed IT infrastructure, advanced fault and performance management functionality across critical IT resources viz. network devices, WAN or VoIP links, servers, virtual servers (VMware and Hyper-V), Domain controllers, MS Exchange, MS SQL and other IT infrastructure components.

 How it Works

SIGNL4 team email establishes connection with Op Manager to enable mobile notification and alerting capabilities for operations teams.

 Integration Capabilities

  • Forwards Op Manager alerts to SIGNL4 for mobile alerting
  • Uses SMTP to connect to your SIGNL4 team
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a particular problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Network Monitoring
  • Data Analytics
  • Database Monitoring
  • IT Infrastructure Analysis
FS_neu_2

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

first_step

First you need to have a Mail Server Settings for your organization in place under the Basic Settings.

notification_profile

Then you can create an email profile.

Monitoring –  Settings > Notifications > Add Profile

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Enter a TO and FROM email, Click Next.

configure_notifications

Select Criteria Next

Select Category Next

Set Schedule Next

Test Action > Save

This provides you with an email notification template where you can then associate alarms to go to. To do this access the details of an alarm that have been raised and then click on Configure Notifications.

Walk through the wizard to select the criteria and threshold, etc.  The next time this alarm is raised it will be sent to your SIGNL4 team email address and all on call users will be notified.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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