Why SIGNL4
Freshservice is the sleek SaaS IT helpdesk system from Freshworks. This service allows teams to streamline their support channels and communicate effectively to solve issues as this happens. Support does not have to end at the dashboard. Integrate Freshservice with SIGNL4 to extend your support team’s operations with actionable real-time alerting.
How it Works
Setting the ticket notification email to be directed to your SIGNL4 team ensures that everyone on the team can see a new ticket has been created. More importantly, with SIGNL4 they can take ownership of that ticket and eliminate the redundancy of having multiple team members working on the same
Integration Capabilities
Scenarios
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.