Duty Scheduling 101: Building Reliable On-Call Coverage
Common Problem Many teams start with a simple approach to on-call coverage. One person carries the phone this week. Someone else covers next week. Vacation requests are handled through emails, chat messages, or spreadsheets. When someone is unavailable, everyone is...
Incident Management Teams: Ready for Critical Situations
A malfunction in the baggage handling system at Berlin Brandenburg Airport disrupts the conveyor network that transports luggage across the airport. With more than 70,000 passengers traveling through BER every day and flight schedules timed down to the minute, even a...
Derdack Podcast with exo: Making Critical Incidents Impossible to Ignore
How exo ensures critical alerts reach the right people and drive instant action across 24/7 operations. About In this episode, Doreen Jacobi talks with Henri-Paul Bourassa, IT Administrator at exo, the public transit organization serving the Greater Montréal area....





















