Article by Doreen Jacobi As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets
Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city’s digital heartbeat. Their mission was to ensure the smooth operation of their city’s digital infrastructure, which was not limited to the daytime operations but extended beyond business hours. They were the unsung
SIGNL4 Categories The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually. Manage Categories automatically In certain circumstances it can be useful to
Our August update brings the ability to export shift scheduling from SIGNL4 to other calendar apps. In addition, video attachments are now supported for Signls. As always, all the details are in this blog article. Export duty schedules to external calendar apps From now on, you can export scheduled duties in SIGNL4 to other calendar
User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly during the call. As always, all details can be found in this
Introduction With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and notifications, overwhelming IT teams and affecting overall productivity. It’s never been more critical to have an effective
Are you tired of dealing with IT incidents that seem to pop up at the worst possible times? Do you find yourself struggling to keep track of all the moving pieces involved in resolving incidents? If so, it’s time to revitalize your incident management strategy. In this article, we’ll explore the key pillars of incident
Article by Doreen Jacobi The threat and security landscape is becoming increasingly cluttered. As incidents increase, so do alerts and notifications, leading to too many alerts and too few hours to address them. Many businesses work remote and with the ever-present smartphones, we are always on the go. Yet it is essential that security teams
Alert fatigue is a serious issue that affects numerous professions, especially in the IT industry. It can lead to neglecting critical events and delaying response times. IT teams need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams
The renowned German manufacturing magazine “Factory Innovation” recently conducted a comprehensive practical test on four leading alarm notification software for industrial manufacturing in their latest issue (01/23). The four alarming systems that were evaluated include: the Alarm Control Center from Alarm IT Factory (a spin-off of Siemens AG), ALERT 4.0 from Micromedia, the Alarm and