With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now
SIGNL4 now includes a new app for connecting to ConnectWise Manage (“Manage”). This makes 2-way integration with Manage a breeze, and responding to service desk tickets can now be done conveniently via mobile app in SIGNL4. This blog article has all the important details. What features does the integration offer? The integration offers the following
You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales,
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy. Mute-overwrite on iPhones (Critical Alerts) We are delighted to
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact
If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with
Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl handling. API Key Management It is now possible to manage API keys for the
Do you know this situation? You are on-call and in the middle of the night you get a phone call. Loud enough to wake you up. Loud enough to wake your wife up, as well. You stand up and check your emails to see what the problem is. OK, you got it. Then you log
A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems. Problem 1:
SIGNL4’s core job is to reliably alert operational teams. However, we’ve been asked a couple of times if SIGNL4 can also monitor a website’s uptime. Well, we developed an app and it is now available in the SIGNL4 app gallery. You can now monitor the availability of websites AND get instantly alerted if it goes