An upset customer is calling your service hotline in the middle of night because an important system stopped working. A sleepy engineer, just woken up by that call, somehow tries to answer the bullet-like questions of your customer. The result: unhappiness on both sides. Sounds familiar? Here is what you can do: For an enterprise
The short answer is: “Yes, SIGNL4 can.” SIGNL4 can be seen as a so-called “pager app” for Android and iPhone. But more than that. Here is the how and why of it. A pager is a small radio receiver. Each pager has a unique code or phone number. All the pagers that are in everyone’s
On our smart phones, we receive an abundance of personal and business push notifications every day. Business and business-critical push notifications are meant to be read, ideally acknowledged, and acted on in an attentive manner. The problem is that people cannot always be contacted effectively with a simple push notification. Today I am going to
In the digital age, it is extremely helpful to have Software-as-a-Service (SaaS) tools in place to maximize team productivity. SaaS tools are great because they take essential work tasks, and slim them down into user-friendly web and mobile applications. Below I have recommended five SaaS tools available online. I selected these as they are applicable
When a critical problem needs attention, advice from peers and experts is often valuable. While a phone call might be the fastest way to communicate, there can be circumstances where it doesn’t work or isn’t appropriate. That is why we built a chat feature into SIGNL4. Mobile ChatOps in SIGNL4 The built-in mobile chat is
Managers and executives are always interested in current company data and KPIs (“key performance indicators”). This includes information about the current monthly and annual turnover. But also promising customer requests (A leads) that may require the collaboration of several departments. And of course also critical technical incidents at customers who need a quick solution to ensure
SIGNL4 provides a simple way to use mobile push notification to effectively communicate with closed client and customer communities. It opens an excellent channel in B2B communication. Generally, mobile push is an effective mean of communication. Attention level is high and the message-open rate is significantly great than what email yields. For particularly important B2B-related information, this