Are you tired of dealing with IT incidents that seem to pop up at the worst possible times? Do you find yourself struggling to keep track of all the moving pieces involved in resolving incidents? If so, it’s time to revitalize your incident management strategy. In this article, we’ll explore the key pillars of incident
SIGNL4 supports the remote execution of automated tasks or workflows in IT or IoT systems using Remote Actions. These remote actions offer a wide range of applications. You can execute remote actions in response to an alert to trigger some kind of remediation action. But there are many more possible use cases. This article provides
In the SIGNL4 web portal you can manually export historic alert reports as .csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history in Grafana to recognize peaks, trends and abnormalities over time. You
You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales,
If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with
Do you know this situation? You are on-call and in the middle of the night you get a phone call. Loud enough to wake you up. Loud enough to wake your wife up, as well. You stand up and check your emails to see what the problem is. OK, you got it. Then you log
SIGNL4’s core job is to reliably alert operational teams. However, we’ve been asked a couple of times if SIGNL4 can also monitor a website’s uptime. Well, we developed an app and it is now available in the SIGNL4 app gallery. You can now monitor the availability of websites AND get instantly alerted if it goes
Many cities provide snow clearing services. It is especially important at night to inform teams about snow warnings as snow accumulation can be troublesome for the masses in the morning of the following day. When to expect snow can be found online, but is this form of weather detection reliable enough to mobilize service teams
When a critical problem needs attention, advice from peers and experts is often valuable. While a phone call might be the fastest way to communicate, there can be circumstances where it doesn’t work or isn’t appropriate. That is why we built a chat feature into SIGNL4. Mobile ChatOps in SIGNL4 The built-in mobile chat is
If you are using AWS CloudWatch for monitoring your AWS assets 24/7, an effective routing of alarms to IT personnel during after-business-hours is essential for a swift handling of any problems and incidents occurring any given time of the day. This post explains how to route AWS CloudWatch alarms with SIGNL4 to improve your after hour incident response while using