How exo ensures critical alerts reach the right people and drive instant action across 24/7 operations.
About
In this episode, Doreen Jacobi talks with Henri-Paul Bourassa, IT Administrator at exo, the public transit organization serving the Greater Montréal area.
Like many IT teams responsible for around-the-clock operations, Henri-Paul’s team already had monitoring in place. The challenge wasn’t finding issues – it was making sure the right people were alerted quickly enough to respond.\ Henri-Paul shares how exo improved its incident response process by adding SIGNL4 to its monitoring environment. By connecting systems such as Microsoft SCOM, Azure, and SolarWinds to a centralized alerting platform, the team created a more reliable way to notify on-call staff, escalate urgent issues, and make sure critical incidents don’t go unnoticed.
Henri-Paul and Doreen talk about what it takes to cut through alert noise, reduce alert fatigue, and build confidence that when something important happens, the team will know – and can act – right away.
Episode Highlights
- The difference between monitoring systems and effective alerting
- Why critical incidents can still be missed, even with good monitoring in place
- How exo reduced alert fatigue for on-call teams
- Creating a single alerting workflow across multiple monitoring tools
- The role of escalation in ensuring timely responses
- Best practices for building effective alerting processes
Tune in:
Links
- exo, Canada
- Read Case Study
- Discover all SIGNL4 Features
- Subscribe to SIGNL4 Newsletter
