Glossary

What is alert fatigue?

Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and...

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What is an incident?

Terms like ‘incident’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...

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What is an alert?

Terms like 'alert' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...

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What is an event?

Terms like 'event' play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So,...

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What is IT Incident Management?

Are you tired of dealing with IT incidents that seem to happen at the worst possible time? Do you find yourself struggling to keep track of alerts, responsibilities, and ongoing tasks during critical disruptions? If so, it may be time to modernize your incident...

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