*This article was first published on Microsoft’s Manufacturing Industry Blog on July 17, 2018. The fourth industrial revolution, Industry 4.0, is happening today. Recent progress in manufacturing automation requires fewer individuals on a shop floor to do manual work with and at machines. However, those people are now required to respond faster and more effectively
Urgent breakdown maintenance calls are a common scenario on a shop floor, e.g. in manufacturing or logistics. Response is a critical matter as equipment breakdowns bring your operations to a grinding halt. When a machine breaks down or malfunctions, a maintenance engineer on duty or on call needs to be notified, usually through the machine showing blinking red light or manually
Maintenance of machines is an incredibly important task. And it is important to fix a machine before it completely fails. Once an issue is detected is important to communicate as reliably and quickly as possible to the right engineer. Ideally, the machine is connected directly to team of mobile engineers in charge and can let