SIGNL4

Mobile Alerting and Anywhere Incident Response

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Feature Update: Enhanced security for call routing

Feature Update: Enhanced security for call routing

  • March 15, 2022
  • GeneralUpdates

Our interim update from March 15 adds important security features to call forwarding to on-callers. Three new settings have been added for call routing numbers: PIN Allow callers Block callers PIN From now on you can assign a PIN to a phone number. A caller must then enter this PIN to be connected to the

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Scheduling Managers on Duty for Alert Escalation

Scheduling Managers on Duty for Alert Escalation

  • February 9, 2022
  • General

A question we are hearing often is related to manager escalations, a heavily utilized feature in SIGNL4. Users ask us if those managers can be scheduled. The short answer is ‘yes’, but you need to use a different feature in SIGNL4 and do a little re-configuration. By November 21 we’ve introduced team escalations (see here)

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How to get support?

How to get support?

  • January 25, 2022
  • General

This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we ‘human’ provide help through our agents whenever needed. Self-Service Let’s first have

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A vital alerting solution

A vital alerting solution

  • November 23, 2021
  • General

This article should give you a first idea of what SIGNL4 does. What do IT security, production monitoring and technical field service have in common? In all these scenarios, the right people need to get notified immediately – in case of technical malfunctions, urgent maintenance orders or emergencies, all in order to solve any incident

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Mobile Service Dispatching for In Plant Transport Logistics at BASF Coatings

Mobile Service Dispatching for In Plant Transport Logistics at BASF Coatings

  • November 15, 2021
  • Customer ReferencesGeneral

„SIGNL4, is a highly intuitive seamless mobile control system for intra-logistics processes. We were looking for an attractive visualization that enables a smooth change management within the teams. Changing process is always a challenge but the greatest sceptics soon became the greatest fans of SIGNL4.” Victor Kaupe, Project Management Logistics EMEA, BASF Coatings Challenge BASF

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5 typical mistakes in alerting and how to avoid them

5 typical mistakes in alerting and how to avoid them

  • April 22, 2021
  • General

A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences

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Three fundamental tips for an effective event filtering in SIGNL4

Three fundamental tips for an effective event filtering in SIGNL4

  • April 7, 2021
  • General

Event and alert filtering matters because alert fatigue is one of the most crucial issues in alerting and alert management. SIGNL4 implements a lightweight and effective way of filtering events. The overall process is based on alert categories. Alert categories are applied using a keyword search across the entire payload of incoming third-party events. But

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How SIGNL4 provides for a digital handover procedure

How SIGNL4 provides for a digital handover procedure

  • October 9, 2020
  • GeneralITOM & ITSMManufacturingOT & IoT

Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact

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Why you need to stop the handover of that shared on-call duty phone

Why you need to stop the handover of that shared on-call duty phone

  • October 5, 2020
  • DevOpsGeneralITOM & ITSMOT & IoT

If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with

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How SIGNL4 solves typical problems in network monitoring

How SIGNL4 solves typical problems in network monitoring

  • September 1, 2020
  • GeneralITOM & ITSM

A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems. Problem 1:

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Why SIGNL4?

SIGNL4® reliably notifies mobile operations teams and provides for a 10x faster response to critical alerts, major incidents and urgent service requests. Read more

 

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ABOUT US

Derdack® is a long-standing innovator for enterprise-class mobile alerting and alert management solutions. Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. With SIGNL4® we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters.

SIGNL US

Phone +1 (202) 4 700 885
Intl +49 331 29878-20
CH +41 31 539 19 90
Email info (at ) signl4.com
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  • Product
    • Feature Overview
    • Oncall Management
    • Mobile Alerting App
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    • SIEM & SecOps Alerting
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