This article explains the simplicity and effectiveness of alert escalation in SIGNL4. The case for alert escalations Part of any managers role is to make sure their team is taking accountability. Managers are not the front lines resolvers that handle issues, that is what they have a team for. However, managers do need to be
This update introduces an effective mechanism for event filtering to SIGNL4. You can now use the keywords of your ‘services & systems’ categories as a whitelist. If you enable this keyword whitelist, SIGNL4 performs a keyword search across all parameters and content of a received event (e.g. received by email or webhook). It will then
The February 2019 update brings the long anticipated duty and shift scheduling. It further improves SIGNL4’s capabilities of delivering the right information to the right people at the right time. Shift Scheduling Basics Shift scheduling in SIGNL4 is done through the account/team management portal. It works with any browser and provides an enormous flexibility. You
The update of December 2018 adds great features for enriching Signls with additional information (‘alert enrichment’). With “Services and Systems” categories, SIGNL4 already comes with an unique approach of categorizing alerts through colouring and acoustics, i.e. a dedicated push sound. But why not use this categorization feature for adding information to Signl alerts? Why is
The AWS IoT Button is a great IoT device. A simple press of a button turns into unlimited possibilities. And with SIGNL4 you can easily trigger mobile alerts to operations or security teams. Almost in real-time. What is the AWS IoT Button? The AWS IoT Button is the ‘unlinked’ version of the Amazon Dash Button
Sometimes you need to query an existing mailbox for specific emails instead of forwarding emails directly to your SIGNL4 team email address. This example uses Zapier to query a Gmail mail account. New emails with specific content then trigger alert notifications through SIGNL4. Zapier is great workflow tool and provides integrations with almost any mailbox type.
The April 2018 update adds the following new features to SIGNL4: New methods and method enhancements for the REST API and webhook A new duty & shift length of 14 days Availability in new countries Happy exploring! Outbound webhooks: Correlate alert-status changes and the original event We have addressed requests for better correlation of alert-triggering
When a critical problem needs attention, advice from peers and experts is often valuable. While a phone call might be the fastest way to communicate, there can be circumstances where it doesn’t work or isn’t appropriate. That is why we built a chat feature into SIGNL4. Mobile ChatOps in SIGNL4 The built-in mobile chat is
The problem with push notifications as an alarm channel is that they don’t really alert you when the phone is set to “Do not disturb”. The mobile phone will vibrate only, if at all. Important alarms will be missed. That might turn into a true disaster for critical alerts! So what’s the alternative? You can
The February 2018 update adds the following new features to SIGNL4: CSV alert protocols, e.g. for Excel import and analytics Management of linked third-party applications, e. g. Alexa Skill CSV audit trail log of all alarms and notifications With the help of the CSV audit trail protocols, it is now possible to evaluate how many