SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests. SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.
A new Mobile Alerting Experience
Experience mobile alerting, work item dispatching and management like never before and in an entirely new, visual way on your mobile device.
Never miss a critical Alert
SIGNL4 notifies your team members on duty persistently by push, text and voice call until an alert is acknowledged and confirmed. The sequence of comm channels can be configured. If there is no response within a certain time (“target response time”), team members checked in as managers will be notified automatically.
Alert Routing & Duty Management with a single Touch
Team members can go on and off duty with a single touch. The SIGNL4 duty assistant reminds on duty hand-overs. All hours spent on duty are automatically logged and reported. Once users checked in for duty, alerts are automatically routed to them. If they are not on duty, they won’t be bugged.
Tracking and Ownership
SIGNL4 provides for alert ownership transparency. Alert confirmations and annotations are visible in real-time throughout the entire team avoiding waste and following up on who takes care of what.
SIGNL4 provides a unique incident-related mobile chatops feature. All team members can chat around an incident as their annotations are shared in real-time across the entire team. So, everybody can contribute from anywhere to solving a critical problem or incident.
SaaS with plug&play Integrations
Integrate with hundreds of applications. Connect any system securely and with ease using the REST API or via email and consolidate your alert management. And as SIGNL4 is a cloud solution, you can simply download the app and you’re good to go.
Customize and personalize
You can customize SIGNL4 to meet your individual alerting needs and to create actionable alerts. And personalization options make SIGNL4 even more powerful. Choose custom notifications sounds, upload a personal picture and a team picture to make it ‘your’ SIGNL4.
SIGNL4 notifies via mobile push, text and voice call. One channel can be selected for persistent notification. The sequence of these comm channels can be configured freely.
Who receives alert notifications (alert routing)?
All team members with the status ‘on duty’ receive alert notifications. This allows for managing timely availability of team members and automated routing to staff ‘on duty’.
Can I track if somebody acknowledges or handles an alert or work item?
Yes, absolutely. This is the fundamental principle of SIGNL4. When an alert/work item (signl) is submitted to staff on duty, they can acknowledge/confirm an alert or work item. This is done by hitting the encircled question mark section. If this person has set a profile image, it will be shown. If this section is tapped again, the alert/work item goes gray which indicates that it has been resolved.
The status of an alert or work item is visible throughout the entire team. Date and time of those action are tacked in the alerts audit train – the timeline.
Can multiple people confirm an alert?
This feature will be available in June 2018. The current principle is a ‘first come, first confirm’, i.e. only one person can take ownership of an alert or work item.
Can alerts be escalated?
Yes. Alerts need to confirmed. If an alerts is not confirmed within a configurable ‘target response time’, it is automatically escalated to a ‘manager on duty’. Each team member can set his or her status to ‘manager’ by a double-tap on the profile picture on the app’s dashboard. You can watch a video here: https://vimeo.com/album/4858122/video/246436585
How many users can my team have?
There is no limitation on how many users a team in SIGNL4 can have if you are on a commercial plan. The ‘forever free’ plan only allows for a maximum of five users per team.
How do these colorful alert categories work?
Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options:
1. Define keywords in the respective Services&Systems category on the mobile app. SIGNL4 scans incoming content and uses a algorithm to find the best match.
2. Use ‘X-S4-Service:[categoryname]’ in the email body to force a category.
You need an Android phone or iPhone to use SIGNL4. The minimum iOS version to run SIGNL4 is 9.0 . On Android devices the minimum OS version is 4.0.3 to run SIGNL4
How secure are my data?
SIGNL4 has been designed with highest security standards to protect your data. All data are protected by one of the strictest data privacy laws in the world. Service connectivity is secured via SSL (REST) and TLS (SMTP). Authentication of the mobile app is token-based and data are automatically erased from the mobile device if no valid authentication is provided.
How can I delete my account?
To delete your account, go to the SIGNL4 management portal (https://account.signl4.com/manage), log in and go to ‘Help’. Click ‘Terminate’ to cancel any existing subscription and delete your team and all data.
What is the availability of SIGNL4 (SLA)?
SIGNL4 uses Microsoft Service Fabric clustering technology to provide for uninterrupted service availability. Unlike other SaaS there is no single or redundant VM but an entire cluster. Since September 2017 we had 100% up-time. Since, mid Feb 2018 we operate a status page at http://status.signl4.com