Having your systems monitored by a reliable solution is important, but how do you ensure that the right people are informed about issues that arise? Identifying problems is the first step, but they also need to be routed to the appropriate individuals. Keep in mind that employees may not always be sitting in front of the dashboard. This means being available outside of normal working hours to quickly respond to emergencies and problems, including not only weeknights but also weekends and holidays. For IT staff in particular, being on-call is often very common. It is a crucial part of the job as they must be available outside of normal working hours to quickly respond to emergencies and problems. In this article, we will examine the importance of proper on-call planning and offer suggestions on how companies can effectively manage this aspect of their IT operations.