SIGNL4

The Mobile Alerting App for Operations Teams

SIGNL4
  • Product
    • Feature Overview
    • Impact
    • FAQ
    • Online Help
    • What’s New
  • Use Cases
    • IT On Call Alerting
    • SIEM & SecOps Alerting
    • IoT Service Alerting
    • Industry 4.0 Maintenance Calls
    • After-Hours Service Desk Call Alerts
    • SCADA and Utilities
    • Emergency Alerting
  • Integrations
  • Pricing
  • About
    • Company
    • Partner Program
    • Contact us
  • Free Trial
  • My Account
  • Deutsch

Inspiration

  • Home
  • Inspiration
  • Developer
  • How to create user groups and route alerts

How to create user groups and route alerts

  • By Matt
  • March 12, 2020
  • DeveloperGeneral
How to create user groups and route alerts

“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful.

 

First layer of alert routing – duty status

SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status. Alerts are routed to users with active duty status only. This is the base routing mechanism in SIGNL4 and applies to all alerts except for emergency alerts (more on this in a later post).

You can change your duty status by tapping the large profile icon on the mobile app’s dashboard or by having SIGNL4 use the built-in duty scheduling (available in Optimize and Maximize plans).

 

Second layer of alert routing – category subscriptions

The second layer for alert routing is based on the subscription of users to sepcific alert categories (‘Services & Systems’). As this feature is disabled by default, you need to first allow for individual subscriptions (opt-in or out) to alert categories. You can enable this in the settings of your team here.

Once category subscription is enabled, users can decide whether they wish to receive alert notifications, mute alert notifications or entirely hide alerts of specific categories. Your team can thus easily build “alerting groups” for specific alerts, affected systems, geographic areas or even skills.

Alert categories can easily be created by team admins through the mobile app (we will provide a way to create categories through the web portal at a later time). Categories can have a dedicated color, icon and push sound. Additional options like content overrides or geolocation attachments are available.

 

How to trigger alert categories

It is of course important to understand how those alert categories can get attached to an alert. There are two ways. Number one is to use the built-in keyword search. You can have SIGNL4 search for keywords in the content of the incoming event. Those keywords are defined per category. Logic operators AND and OR are available to provide for greater flexibility. SIGNL4 will then scan each incoming event for keywords and attach the matching category. If you have for instance dedicated identifyers for a specifc machine type and wish to alert expert for a failing machine, this is a nice way to route alerts.

The second option for tagging alerts with a category in order to route it to the right people, is to tag the event with a specific category already in the initiating 3rd party system. SIGNL4 provide a specific event paramter that can be used when submitting an event via the API to SIGNL4. This parameter is called “X-S4-Service” and can be used both for emails and webhook/REST API. In an email you would add a line to the email text like “X-S4-Service:categoryname“. This tells SIGNL4 which category to use.

Once an alert is tagged with a ‘Services & Systems’ category it is only delivered to users who are subscribed to it.

 

Sample video

The following videos explains how to set up category subscriptions and how to use them to route alerts.

Tagged

routing

Share

Related Posts

2-way integration with ConnectWise Manage

January 12, 2021

Segment and SIGNL4: Know your Customer’s Actions, Anywhere and Anytime

January 4, 2021

October 2020 Update: Mute overwrite for iPhone (Critical Alerts), undo and more

October 14, 2020

How SIGNL4 provides for a digital handover procedure

October 9, 2020

Why SIGNL4?

SIGNL4® reliably notifies mobile operations teams and provides for a 10x faster response to critical alerts, major incidents and urgent service requests. Read more

 

Most Popular

  • Microsoft Flow – send mobile Alert Notificat...
  • Being a powerful ‘pager app’ SIGNL4 ca...
  • Geofencing Alerts with Automate or Tasker
  • Website Down Alert Notifications AWS CloudWatch Alarms to your mobile phone during...
  • Maintenance Call Machine Breakdown Maintenance Call using the AWS I...
  • Code Webhook CSharp C# C# code for the SIGNL4 webhook
  • Paging App Android settings for making SIGNL4 an even better...
  • Setting up the AWS IoT Button – and SIGNL4

FOLLOW US

  • Twitter
  • LinkedIn
  • Facebook
  • Vimeo

CATEGORIES

  • Communication (10)
  • Developer (11)
  • DevOps (10)
  • General (74)
  • Healthcare (1)
  • Integrations (20)
  • ITOM & ITSM (18)
  • Manufacturing (7)
  • OT & IoT (19)
  • Security (2)
  • Updates (19)

Tags

alert alert management alerts Android API Application Insights Automate AWS IoT Button Azure b2b communication B2B software bedside monitoring c# desktop devops emergency geofencing handover ifttt Industrie 4.0 Industry 4.0 IoT IT Alerts IT Operations ITSM location maintenance Manufacturing Microsoft Flow Monitoring on-call duty Pager paging app SaaS SCADA SCOM splunk Tasker temperature Utilities voice recognition weather webhook Website zapier

ABOUT US

Derdack® is a long-standing innovator for enterprise-class mobile alerting and alert management solutions. Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. With SIGNL4® we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters.

SIGNL US

Phone +1 (202) 4 700 885
Intl +49 331 29878-20
Email info (at ) signl4.com
Feedback online

© 2021 - Derdack SIGNL4

  • Twitter
  • LinkedIn
  • Facebook
  • Vimeo
  • GitHub
  • Feedback
  • About
  • Terms of Use
  • Privacy Policy (GDPR)
  • Cookie Policy (EU)
  • Product
    • Feature Overview
    • Impact
    • FAQ
    • Online Help
    • What’s New
  • Use Cases
    • IT On Call Alerting
    • SIEM & SecOps Alerting
    • IoT Service Alerting
    • Industry 4.0 Maintenance Calls
    • After-Hours Service Desk Call Alerts
    • SCADA and Utilities
    • Emergency Alerting
  • Integrations
  • Pricing
  • About
    • Company
    • Partner Program
    • Contact us
  • Free Trial
  • My Account
  • Deutsch