SIGNL4

Mobile Alerting and Anywhere Incident Response

SIGNL4
  • Product
    • Feature Overview
    • On-Call Management
    • Mobile Alerting App
    • Why SIGNL4
    • First Steps
    • Security, Data Privacy & GDPR
    • Online Help & FAQ
    • Blog and what’s new
    • System Status
  • Use Cases
    • IT Alerting
    • SIEM & SecOps Alerting
    • IoT Service Alerting
    • Industry 4.0 Maintenance Calls
    • After-Hours Service Desk
    • Field Service Dispatching
    • Emergency Alerting
  • Integrations
  • Pricing
  • Company
    • About
    • Partner Program
    • Podcast
    • Media
    • Contact us
    • Newsletter
  • Free Trial
  • My Account
  • Deutsch

Inspiration

  • Home
  • Inspiration
  • Developer
  • How to create user groups and route alerts

How to create user groups and route alerts

  • By Matt
  • March 12, 2020
  • DeveloperGeneral
How to create user groups and route alerts

“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful.

 

First layer of alert routing – duty status

SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status. Alerts are routed to users with active duty status only. This is the base routing mechanism in SIGNL4 and applies to all alerts except for emergency alerts (more on this in a later post).

You can change your duty status by tapping the large profile icon on the mobile app’s dashboard or by having SIGNL4 use the built-in duty scheduling (available in Optimize and Maximize plans).

 

Second layer of alert routing – category subscriptions

The second layer for alert routing is based on the subscription of users to sepcific alert categories (‘Services & Systems’). As this feature is disabled by default, you need to first allow for individual subscriptions (opt-in or out) to alert categories. You can enable this in the settings of your team here.

Once category subscription is enabled, users can decide whether they wish to receive alert notifications, mute alert notifications or entirely hide alerts of specific categories. Your team can thus easily build “alerting groups” for specific alerts, affected systems, geographic areas or even skills.

Alert categories can easily be created by team admins through the mobile app (we will provide a way to create categories through the web portal at a later time). Categories can have a dedicated color, icon and push sound. Additional options like content overrides or geolocation attachments are available.

 

How to trigger alert categories

It is of course important to understand how those alert categories can get attached to an alert. There are two ways. Number one is to use the built-in keyword search. You can have SIGNL4 search for keywords in the content of the incoming event. Those keywords are defined per category. Logic operators AND and OR are available to provide for greater flexibility. SIGNL4 will then scan each incoming event for keywords and attach the matching category. If you have for instance dedicated identifyers for a specifc machine type and wish to alert expert for a failing machine, this is a nice way to route alerts.

The second option for tagging alerts with a category in order to route it to the right people, is to tag the event with a specific category already in the initiating 3rd party system. SIGNL4 provide a specific event paramter that can be used when submitting an event via the API to SIGNL4. This parameter is called “X-S4-Service” and can be used both for emails and webhook/REST API. In an email you would add a line to the email text like “X-S4-Service:categoryname“. This tells SIGNL4 which category to use.

Once an alert is tagged with a ‘Services & Systems’ category it is only delivered to users who are subscribed to it.

 

Sample video

The following videos explains how to set up category subscriptions and how to use them to route alerts.

Tagged

routing

Share

Related Posts

Alarm optimization – what SIGNL4 has to offer

December 21, 2022

Is being on-call a reason to quit?

September 21, 2022

Derdack Podcast: Efficient Service Delivery by automating your Incident Response

September 15, 2022

August 2022 Update – Change duty status of colleagues, configurable duty notifications and revised password change

August 17, 2022

Why SIGNL4?

SIGNL4® reliably notifies mobile operations teams and provides for a 10x faster response to critical alerts, major incidents and urgent service requests. Read more

 

Most Popular

  • Being a powerful ‘pager app’ SIGNL4 ca...
  • Microsoft Flow – send mobile Alert Notificat...
  • Geofencing Alerts with Automate or Tasker
  • Website Down Alert Notifications AWS CloudWatch Alarms to your mobile phone during...
  • Maintenance Call Machine Breakdown Maintenance Call using the AWS I...
  • Paging App Android settings for making SIGNL4 an even better...
  • Code Webhook CSharp C# C# code for the SIGNL4 webhook
  • Setting up the AWS IoT Button – and SIGNL4

FOLLOW US

  • Twitter
  • LinkedIn
  • Facebook
  • Vimeo

CATEGORIES

  • Communication (11)
  • Customer References (1)
  • Developer (11)
  • DevOps (12)
  • General (105)
  • Healthcare (1)
  • Integrations (24)
  • ITOM & ITSM (21)
  • Manufacturing (8)
  • OT & IoT (21)
  • Security (5)
  • Updates (32)

Tags

alert alert management alerts Android Application Insights Automate AWS IoT Button Azure B2B software c# Call Routing do not disturb Duty Scheduling emergency escalation Field Services geofencing handover Hotline ifttt Industrie 4.0 IoT IT Alerts IT Operations ITSM location Manufacturing Monitoring mute override on-call duty On-call Scheduling oncall duty Pager paging app press release SaaS splunk Tasker temperature voice voice recognition weather webhook Website zapier

ABOUT US

Derdack® is a long-standing innovator for enterprise-class mobile alerting and alert management solutions. Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. With SIGNL4® we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters.

SIGNL US

Phone +1 (202) 4 700 885
Intl +49 331 29878-20
CH +41 31 539 19 90
Email info (at ) signl4.com
Feedback online
Newsletter Sign-up

© 2023 - Derdack SIGNL4

  • Twitter
  • LinkedIn
  • Vimeo
  • GitHub
  • Feedback
  • About
  • Terms of Use
  • Privacy Policy (Website)
  • Cookie Policy (EU)
  • Product
    • Feature Overview
    • On-Call Management
    • Mobile Alerting App
    • Why SIGNL4
    • First Steps
    • Security, Data Privacy & GDPR
    • Online Help & FAQ
    • Blog and what’s new
    • System Status
  • Use Cases
    • IT Alerting
    • SIEM & SecOps Alerting
    • IoT Service Alerting
    • Industry 4.0 Maintenance Calls
    • After-Hours Service Desk
    • Field Service Dispatching
    • Emergency Alerting
  • Integrations
  • Pricing
  • Company
    • About
    • Partner Program
    • Podcast
    • Media
    • Contact us
    • Newsletter
  • Free Trial
  • My Account
  • Deutsch
Manage Cookie Consent
We use cookies to optimize our website and our service.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}