This post provides an overview on the variety of options and to contact us, if you are seeking technical or other support from the SIGNL4 team. Though, SIGNL4 is designed as a self-service platform and provides an abundance of resources and help, we ‘human’ provide help through our agents whenever needed.
Self-Service
Let’s first have a look at the self-service options, e.g. when you are new to SIGNL4 or have technical questions:
Getting started
- First Steps: https://www.signl4.com/first-steps/
- Explainer and Walkthrough Videos: https://vimeo.com/showcase/signl4
- 3rd Party Integration Guidelines (click logos): https://www.signl4.com/webhook-rest-smtp-api-integration/
Technical questions
- Searchable Knowledge Base at https://signl4.zendesk.com/hc/en-us
- SIGNL4 system and uptime status: https://status.signl4.com/
Support tickets
If you are testing SIGNL4 or are a customer, and you don’t find the answer to your question in our documentation of knowledge base, feel free to create and track a support ticket in our ticket system.
To submit a ticket, simply hit the “Submit a request” button on this page: https://signl4.zendesk.com/hc/en-us
Chat support
We provide technical support by our agents through our online chat system drift. Simply go to our website and click the chat symbol on the bottom right. Alternatively, you can open the feedback page at https://www.signl4.com/feedback-we-love-hear-from-you/ which embeds a chat window. Make sure you accept the Data Privacy Terms to be able to use the chat.
Our chat is available from 7am through 11pm GMT.
Phone support
If you are a customer on the Maximize plan, you are eligible to call us and get phone support from our agents.
User and Admin Training
We provide dedicated technical training if needed at additional cost. However, we believe SIGNL4 is 100% self-explaining and only needs a bit of self-learning.
Please, always make sure to have your customer id ready, when reaching out to our support team or when creating a ticket. You can find your customer id under Help or Billing in the account management portal at https://account.signl4.com/manage
