Conexus Credit Union Transforms Incident Response in a Single Day with SIGNL4
- =Filter noise and false positives
- =Consistent workflow
- =Ability to respond quickly to critical incidents
- =Increase mobility
- =Easy integration with existing tools
Challenge
Conexus Credit Union’s IT and security teams faced several key issues with their legacy alerting processes:
- Fragmented workflows: Different teams relied on inconsistent methods for alerts, leading to inefficiency and confusion.
- Complex integrations: Even small adjustments required heavy middleware and manual effort.
- Noise and false positives: Overnight alerts included unnecessary notifications, adding stress to on-call staff.
- Lack of mobility: Previous mobile alerting apps were clunky, making it hard to quickly acknowledge or escalate alerts.
As a financial institution undergoing a merger with two other credit unions, Conexus also faced heightened exposure to phishing and cyberattacks, making a robust and reliable solution even more critical.
Solution
After evaluating several platforms, including PagerDuty, Conexus chose SIGNL4 for its simplicity, reliability, and ease of integration. Key decision making factors included:
- Seamless integration with Rapid7 SIEM: Security alerts flow directly into SIGNL4, providing analysts with the context they need to prioritize responses.
- Flexible delivery: Alerts arrive via mobile push, SMS, voice, or email, with escalation rules to ensure no message is missed.
- Mobile-first design: A clean, intuitive app enables one-touch acknowledgment and simple overrides – essential for late-night alerts.
- Fast deployment: Setup took just a day, including integrations, call routing, and ad-hoc paging.
- Scalability: The platform supports current needs while offering the ability to expand across additional teams.
Benefits
Since implementing SIGNL4, Conexus Credit Union has achieved:
- Improved incident response: Analysts can immediately identify and act on critical alerts, reducing mean time to resolution.
- Reduced noise: Alerts can be tuned by schedule and type, preventing unnecessary wake-ups for non-critical issues.
- Operational simplicity: SIGNL4 provided a robust yet user-friendly system that replaced fragmented processes.
- Increased confidence: The team trusts that important alerts will be delivered, acknowledged, and tracked.
For Conexus Credit Union, SIGNL4 transformed alerting from a patchwork of tools into a streamlined, mobile-first solution. The platform not only simplified incident response but also provided the reliability and flexibility needed in a high-stakes financial environment.
“The mobile app was a big selling feature. A single button to acknowledge an alert, clear escalation rules, and overrides for critical incidents make all the difference.”
Listen to our Podcast with Kyle Bates, a Cybersecurity Analyst at Conexus Credit Union
Next Steps
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