Why SIGNL4
ThousandEyes is a cloud-based SaaS performance monitor with easy to configure dashboards and user setup. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 webhook URL establishes a connection with ThousandEyes to enable mobile notification and alerting capabilities for operational and network teams. The SIGNL4 team email address can also be used to receive alert data.
Integration Capabilities
Scenarios
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using ThousandEyes to monitor the up-time of critical servers. We are setting up a SIGNL4 Webhook as the method of receiving the alerts.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A ThousandEyes (https://www.thousandeyes.com) account
In the Notifications section click on Configure Webhook.
Give it a name and enter the URL of the SIGNL4 webhook associated with your account.
Be sure to select the newly created webhook in the alert rule.
Click on Create New Alert Rule or Save.
That’s it! The next time this alert is triggered, data will be sent from ThousandEyes to your SIGNL4 team.
Augment the SIGNL4 alerts for easy viewing within the mobile app. Under Services and Systems you can create a category and select the color, icon and adjust the title and text that is received.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.